Randomly started crashing

[Naresh]

OK, so I generally try avoid posting in "please help me I'm stuck" forums, but in the last day civ 5 stopped working and I have no idea why...

NO settings were changed, there were no computer updates, no files were downloaded NOTHING.

The game crashes (in either Dx version) just after the steamworkshop logo appears. I have the intro video switched off (GnK) if it helps.

So I did the usual, verify game cache, reinstall game, reinstall direct x and c++. Reinstalled drivers (nvidia geforce 540M) to no success.

I run this in a windows 7 (x64) laptop which has had no problems with civ until now

Is there a crash file I can upload to help with this problem?

Thanks

 

[The_J]

Is this the first time since the last 2 patches and the release of G&K?
If yes, then go to the Civ5 main directory, and delete the .wmv files in there (in case you have G&K do the same in the G&K directory too).

 

[Naresh]

Yes, this was the first time since the 2 patches and I do own Gods and Kings.

I couldn't find a GnK directory, so I just deleted the .wmv files in the main folder and the game started to work.

After all the verifying and re installations, I have ask... WHY does this work?

 

[Naresh]

Hmm... It worked once, then the next time I try to open the game, it crashes again.

 

[The_J]

It seems that some computers just can't handle the intros in .wmv format...due to whatever reason .

Since it doesn't work anymore now again...I guess you already checked the integrity of the game files? Else check please again the Civ5 folder, maybe the .wmv files were updated in again.

 

[Naresh]

I think it was the GnK .wmv which I didn't delete first time.

I verified the cache, deleted ALL the .wmv (GnK included) and no more problems

Odd how the problem just randomly started up, when it has never happened before