Response to my Tech Support Email

[Paccali]

Just kidding. Of course I didn't get a response. So here's my third email that I've sent them. Keep in mind, the first two were very professional and polite. But, since they have gone unanswered, and the techies either can't help me, tell me to call back later, or their system just flat out hangs up on me, here is what I sent them.

Do you guys ever respond to emails, or not hang up on customers? Your customer service is appalling. You release a game that you know doesn't work, your system hangs up on people that call with problems, and you don't answer tech support questions. I have already sent you two emails, with no response.

You sold us defective products. Do you guys want everyone to take our product back to the stores for a refund? I don't think you guys can afford to lose your customer base like you are right now. Blizzard, EA, Id, and Valve can release bugged games and fix them within hours. Whats TakeTwo's excuse?

Sorry if this comes off as rude, but atleast I won't hang up on you.

 

[DMITCH8080]

I love your email!!!!! This 2K will never see a purchase made by me again.....I am gonna give these idiots a few more days to fix this problems or I am gonna march into Gamestop and demand a refund!!!!!! I have changed the blame from being Firaxis to 2K, they obviously wanted to get this game out before Christmas and to knock Age of Empires over!!!! This game is like 2 to 3 months away from being complete!!!!! This is obviously just away to boost their revenue; Look up the stock symbol TTWO and see how their stock is rebounding after being at a low!!!!!

Pathetic Take Two SUCKS

 

[!scorpion]

I agree. 99 times out of 100 it's the publisher's fault. No more 2K games for me.

 

[H0K135]

Love the email man. It would be interesting to see the response you get, eventhough you probably won't get one. My bet is it being something along the lines of "we're having technical difficulties right now."

TakeTwo has lost alot of respect, credibility, and consumer base, in my opinion.

 

[daelon]

It not only comes off as rude, it comes off as unfair. No doubt they are totally swamped from all the problems people are having. Reading your rant does absolutely nothing other than maybe make your feel better. I gaurantee the person on the recieving end either deleted it right away so he can get to emails with actual problems or he printed it out to hang on his wall for fun.

 

[Paccali]

Well, sorry Daelon. I would have emailed Sid himself, but I couldn't find the address.

 

[Old Dood]

Well I too agree it is mostly with the publisher on these problems. I agree they wanted to get the game out for the most "bounce" from Christmas sales.

In all fairness though....Silly Sid & Gang could have had their lawyers draft a contingency in HIS contract that the game can only be released with Silly Sid & Gang's Satisfation & Approval. HE has enough respect in the gaming community to demand that in HIS contract. Any publisher with any sense would know a game with Sid's Name on the cover will sell-sell-sell.

 

[DMITCH8080]

It not only comes off as rude, it comes off as unfair. No doubt they are totally swamped from all the problems people are having. Reading your rant does absolutely nothing other than maybe make your feel better. I gaurantee the person on the recieving end either deleted it right away so he can get to emails with actual problems or he printed it out to hang on his wall for fun.

Are you sticking up from these idiots?

 

[MSTK]

Wait until you guys start buying PC games by EA. Their service is absolutely crap, too.

Hello, EA. The game is falling apart. There are so many issues in the community that we would really appreciate if you could fix them.
Please respond. Yours truly, MSTK.
P.S. Maybe more customer support is the answer.

More what?

 

[MattJek]

It not only comes off as rude, it comes off as unfair. No doubt they are totally swamped from all the problems people are having. Reading your rant does absolutely nothing other than maybe make your feel better. I gaurantee the person on the recieving end either deleted it right away so he can get to emails with actual problems or he printed it out to hang on his wall for fun.

He just said that he sent 2 polite and professional emails and they went unanswered... so I highly doubt that 2K support is "get[ting] to emails with actual problems"

 

[Willem]

If that's the kind of email you've been sending, no wonder they haven't replied. If someone sent me something like that I wouldn't reply either. You just come across as some angry, unreasonable jerk who would be impossible to deal with on a rational basis.

 

[Paccali]

Please, Willem, read the third sentence of my original post before not knowing what you're talking about. I'm not going to post the other two, simply because its a stupid waste of time, and I'm not going to go out of my way to prove anything to you. If you don't trust me, I won't lose sleep over it.

And so what. I'm angry enough. It was quite therapeutic to send that email. It felt really good.

 

[damason]

Well I'm sure that others have been waiting longer than me but they've had my e-mail for four days so far with no response.... So I too highly doubt that they are moving on to other e-mails.

I figure they are just compiling the list of problems from e-mails into different groups to address via a patch at some point in the next...hmmm...several months. Although they could at least reply with a message saying that they are doing this....

 

[Willem]

Well I'm sure that others have been waiting longer than me but they've had my e-mail for four days so far with no response.... So I too highly doubt that they are moving on to other e-mails.

I figure they are just compiling the list of problems from e-mails into different groups to address via a patch at some point in the next...hmmm...several months. Although they could at least reply with a message saying that they are doing this....

A patch has been announced. No release date or what it will fix, but my guess is you can expect it within a week or two, not several months. And I suspect there will probably be a second patch before Christmas to make sure it runs smoothly for everyone buying gifts this year.

 

[Underseer]

I've used email support for a wide variety of hardware and software, and most of the time it's several days (at least) before you get a response.

 

[Nothingman]

As someone who works in customer service answering phones and emails I don't think there was anything at all wrong with Paccali's email. If they can't deal with an email like that over at Take 2 they need to hire some better customer service reps. To completely ignore emails and hang up on people is absolutely unprofessional. If I didn't get back to emails within 24-48 hours I'd probably be fired. I'd surely be fired for hanging up on someone.

 

[Paccali]

I mean, a system-generated "we recieved your complaint" email would have sufficed. I have absolutely no proof or reason to believe that they even got my emails in the first place.