I'm a little concerned about how you know he hasn't checked his e-mail... since you shouldn't have access to that.
I believe my words were he hasn't responded to any on here... big difference.
Taken from
GiantBomb you can try this number: 425-889-9642
I will try it.
Not really, I sure as hell would have better things to do than talk to customers all day long as a CEO. It also isn't the CEO's job to deal with customers.
Are YOU a CEO?
the overall financial health of a company is most certainly a CEOs job and customers for THIS business relates directly to financial health,Thus, it most definetly IS one of his jobs. I have spoken with a few on different matters and most are very happy to speak to thier customers...obviously, lack of a phone number could/would lead to contrary belief.
*shrugs* That is how Valve have it set up, deal with it or write them a letter (they DO respond to letters, and sometimes with gifts. Again it takes time, I don't think they have much of a customer support department and they usually take longer then they say they will to do things).
Would it be nice if they had a bigger and better support division? Sure.
No, and I object to the accusation I am a shareholder (Valve doesn't trade shares/stocks anyways) or that because I like Steam and am trying to help people solve their problems that therefore I must be getting paid off by Valve in some way. I have no connections to Valve beyond being a customer. .Shane. wasn't responding so I tried to help out of the goodness of my heart (note to self: Find a better, less clichéd statement to replace that sentence).
I said"(you must be a shareholder?)" not an accusation, but a question. I do appreciate that you are trying to help as I stated. However, your actions would be more the type I would expect from a CEO or an employee who truly cared about improving how customers see his product.
Maybe they don't like phones? I don't blame them, I'm not a huge fan of getting called on the phone very much. I also don't have a land-line in my current living situation and I am not going to wait on hold on my cell phone so I wouldn't use it anyways.
Its been well known for decades that customer support usually sucks as often as not for the majority of companies so I'm not really surprised or concerned by VALVe not having a phone line (though it would be nice for them to have one for account issues nor am I excusing them from not providing a phone line).
Not sure what you are trying to say here or where you are going with it...lack of a contact phone number is nothing short of ridiculous...especially when your customer service is so lacking.
They do indeed respond to letters and fake order forms sent in, and often include free stuff. I've never sent them anything though.
http://www.escapistmagazine.com/news/view/91844-Valve-Replies-To-Fake-Order-Form-For-TF2-Items
http://www.youtube.com/watch?v=RNPOJsgnBYc
(Just a couple from a quick google search)
As i said I have sent e-mails to some of the mail addresses I found along with a confirmation request and recieved nothing...I will not resort to a basically antiquated form of communication to give my feedback to a CEO. They are distributing products for the modern era...saying that they will respond to snail mail is not saying much in this day and age for such a company.
I don't really understand what you're trying to say exactly here, nor where exactly you're getting this from, or where you're going.
(My internet connection is pretty slow, so I'd prefer to only download the updates.)
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