BtS d2d crashes on startup

[fontenos]

We'll see what d2d says. Thanks for all your efforts. I've been a civ addict since playing the original on a 286, so I'm very much looking forward to having things restored here.

 

[fontenos]

direct2drive have essentially refuse to debug their product, directing me to 2K Games despite the fact that I never had a problem with 2K's unmodified product. I am probably going to have to go to Best Buy and buy a third copy of the game to make it work.

 

[ori]

sorry to hear that D2D has been the best of all the digital distributors so far in its customer support - sadly this does not guarantee good support apparently

 

[mhenriks]

I have the same problem. Download version of both Civ 4 and BTS. Civ 4 runs with no problem. BTS installs fine but when launching crashed just after the "starting engine" i.e. when its supposed to bring up the screen. Direct X is latest versions for XP.

Here is the error message in event viewer:

Faulting application civ4beyondsword.exe, version 3.1.3.1, faulting module civ4beyondsword.exe, version 3.1.3.1, fault address 0x0008830a.


Opening the link to Microsoft it says:

Details
Product: Windows Operating System
ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.

Any ideas?

 

[ori]

Welcome to CFC

unfortunately the crash report is non-informative (it just says that the game crashed).
Try enabling logging in the civilizationIV.ini (open ...\documents and settings\<username>\my documents\my games\beyond the sword\civilizationIV.ini and set all items with log in their name from 0 to 1) - then crash the game and post
...\documents and settings\<username>\my documents\my games\beyond the sword\logs as a zip file attachment here.

 

[mhenriks]

Thanks for helping - attached is the zip file with the logs. I had a quick look -seems like a file is missing.

 

[ori]

I will look at the logs - problem is: my laptop with all my Civilization stuff died yesterday and until I get it repaired or replaced I won't be able to. I hope someone else chimes in - if not please bump this thread in a week or two and I hope t be able to help then

 

[fontenos]

So it's looking like it wasn't the d2d version's problem anyway. I bought a normal version and am still having the same issue. I am attaching the log zip file just like the note above.

I had not yet tried to patch the program since re-buying it. I'll do that now.

Edit: resmgr log offers this: RESMGR: Scene file Art/Terrain/Lights/TerrainLight.nif failed to load. Reason: (code:1) Cannot open file.

 

[fontenos]

So I'm on version 3.17 now, or 3.1.3.1 as the Windows crash screen recognizes it. Here are the new log files. Reads as though it's failing to find bunches of things.

 

[ori]

I hope someone else chimes in before that - but if not: please bump this thread in a week or two. The computer with all my civ stuff died this week and I need to wait for it to be repaired or replaced before I can deal with this

 

[mhenriks]

So it's looking like it wasn't the d2d version's problem anyway. I bought a normal version and am still having the same issue. I am attaching the log zip file just like the note above.

I had not yet tried to patch the program since re-buying it. I'll do that now.

Edit: resmgr log offers this: RESMGR: Scene file Art/Terrain/Lights/TerrainLight.nif failed to load. Reason: (code:1) Cannot open file.

Exactly same message I am getting.

 

[ori]

is that file there?
is the assets folder read/write protected?

@mhenriks: Welcome to CFC

 

[fontenos]

There is no lights folder under Terrain, and the Assets folder was read-only. I'm actually having trouble getting the attribute change to take.

 

[ori]

on XP this should not be a problem.
Are you running this on an administrator account?

 

[fontenos]

I found the file elsewhere under Firaxis Games and moved it to where the program was trying to find it, and the program loaded and allowed me to access menus. But the first time I tried to run a game, it died while creating the map. Here are the new log files.

 

[ori]

what is obvious is that it fails to load some graphics files - unfortunately it is likely that it tries to load them from the Civ4 install and something prevents it from doing so. Try moving those from the Civ4 Assets to the BtS Assets (they are referenced in the resmngr.log)

 

[fontenos]

I am copying things over, but a lot of what it's looking for, I only have on my machine under assets for Colonization. Are those really going to work with beyond the sword? For instance, an entire directory system called "heightmap" is missing for BtS, with five subfolders.

Here's another log file. Crashed a bit earlier than before. Maybe if I new what this BtS assets directory tree was supposed to look like, I would do better at reassembling it?

 

[ori]

don't use the Col stuff -it won't work. That uses a different graphics engine.
They should all be there. Does Civ4 work?

 

[fontenos]

Civ4 runs fine on its own as far as I can tell. It just let me start a custom game.

 

[ori]

what about play now?