E-mail service needs a fix

[The_J]

gmx.de / web.de / 1und1.de (belong all to United Internet, same company).
I'm not sure about it anymore, but that problem with that polish hoster was fixed, right?

 

[Grisu]

gmx.de / web.de / 1und1.de (belong all to United Internet, same company).
I'm not sure about it anymore, but that problem with that polish hoster was fixed, right?

I didn't even notice this until now that your post made me check Seems you're right, I don't seem to get any CFC-Mail either. (gmx.ch for me)

 

[Comadevil]

Well i looked into the mail setup and it is really no wonder that at least the german big provider united internet (gmx,web.de, many private websites) does not accept ur mail.
Ur mail setup right now is just typical for spam mails, so mail provider block ur mails or mark them as spam

Your website and ur mail are handled by different servers.
The mail of civfanatics.com is handled by thundercracker.telefragged.com.(38.68.5.146) according to the DNS entries.
But ur site is hosted on bigconvoy.telefragged.com (38.68.5.156). If u use the php mail() function the mail is sent by ur webserver which does not handle the email of civfanatics.com according to DNS. Also the webserver does not have even a Reverse DNS entry, so if a mailserver wants to lookup the name of the IP of ur webserver, it does not find the name for the webserver
host 38.68.5.156
Host 156.5.68.38.in-addr.arpa. not found: 3(NXDOMAIN)

ANd this is a NOGO for more strictly configured mailservers and i guess the main reason for United Internet (and other Mail provider) to blacklist ur mail.

See also headlines of ur mail to me (changed my server to example.com

from bigconvoy.telefragged.com (unknown [38.68.5.156]) by example.com (Postfix) with ESMTPS id A78414BE031D for <example@example.com>; Mon, 2 Sep 2013 15:17:58 +0200 (CEST)

Reverse DNS entry

A Reverse DNS entry (FQDN) must exist for the delivering server.

Source: http://postmaster.gmx.de/en/best-practice/




i strongly recommend to use the following option, so ur emails are sent by the proper mailserver and not by a "unknown" webserver. That should solve ur email blacklist problems

Great.
I can't say, will it change anything or not, but I think it is worthy to try.

SMTP Email: yes
Host: the address of your smtp server -- should be provided by your email host
maybe: smtp.civfanatics.com or just civfanatics.com
Port: 25 or 587
Username: this to should be given by the host
maybe: thunderfall@civfanatics.com or thunderfall
Password: well, I had poor grades from the clairvoyance, but it should certainly be in the host's admin panel
Secure connection: no

Or the second option
Port: 465 or 25 or 587
Secure connection: yes
rest is the same

 

[n47]

Actually, had a quite hard filling about that. ... But was too lazy to configure some mail client and check. Especially as I wasn't sure, do SMTP headers are send by POP3 or IMAP. It was long long ago, in a galaxy far far away, when I was toying with this.

 

[n47]

The email server is managed by our hosts, and they have looked into the issue. They say that we are sending digitally signed emails, and that they don't see what else we can try (we looked into buying certificates, not a preferred option).

Just ask them to give you the user name and password for your mailbox and fill the fields as I wrote.

There are only a few major hosts that give us problems. AOL, comcast and a german one who's name escapes me at the moment. I might try their troubleshooting pages (again).

If things look like Comadevil wrote, it's a miracle, that any serious provider accepts your e-mails. It rather means, the providers do not care about security, then your e-mails are ok.

(we looked into buying certificates, not a preferred option)

If this is what the guys from your host said, then they are probably cheap bustards who want your money. Try what Comadevil and I said.

 

[Comadevil]

If this is what the guys from your host said, then they are probably cheap bustards who want your money. Try what Comadevil and I said.

Well i would not go so far to say that. I guess the support just assumed that all of the mails are sent via the mailserver and checked only the mailserver. Usually the support is not responsible for the proper configuration of a forum software. They are only responsible for proper documetation of their infrastructure, if it is necessary.
Some other webhosters run mailserver and webserver on the same physical server. Here it would not have any consequences to use the php mail() function like it is used here.

 

[n47]

@Comadevil, read what I quoted. I can't think here about any other certificates then SSL/TSL. And if it is the host who proposed it, then I actually can't see what other reason they would have, if not some easy money.

 

[ainwood]

No; the hosts were the ones who said not to buy certificates. And yes, they did the forum software set-up and configuration (they do know what they're doing!). I may try the smtp this weekend.

 

[The_J]

Not sure what has changed in the meantime, but today I got a PM and got an email about this as well, so there seems to be something working.

 

[filli_noctus]

This may or may not be related to the above but gmail has been sending cfc notifications to spam the last couple of days.