Game has CTD'd on me twice today

[Sherlock]

New PC, hot video card, cpu, 16 gig of ram, all new drivers.

CRASH. CRASH.

This is ridiculous for a A-List title that's been on the market over half a year.

 

[CypherEnigma]

The only crash I get is the 2K disconnect. My own connection seems stabile but for what ever reason if there is a connection issue the game will crash to desktop. When I restart the game, it always greets me with the "could not connect to the 2K..." or something like that. Is it the same problem?

 

[Victoria]

New PC, hot video card, cpu, 16 gig of ram, all new drivers.

CRASH. CRASH.

This is ridiculous for a A-List title that's been on the market over half a year.

A friends was doing that, had not installed the latest AMD driver in the right way, just double check. He installed the driver for the card rather than the driver installation tool.

 

[Sherlock]

The only crash I get is the 2K disconnect. My own connection seems stabile but for what ever reason if there is a connection issue the game will crash to desktop. When I restart the game, it always greets me with the "could not connect to the 2K..." or something like that. Is it the same problem?

Nope, I'm just playing and crash to the desktop with a 'do you want to send them a report' message.

 

[rschissler]

Was it just random, or are you unable to get past a particular turn without crashing?

 

[Sherlock]

Was it just random, or are you unable to get past a particular turn without crashing?

Random.

 

[stormerne]

Are you running multiple screens, with Civ on one screen and other apps on the other?

 

[Sherlock]

Are you running multiple screens, with Civ on one screen and other apps on the other?

No. Nothing exotic at all. Start steam, start CIVI, run for an hour, crash.

I'm going to try saving more often.

 

[stormerne]

If you can, run it using DirectX12 instead of DirectX11. Don't run the exe directly or from an icon as that starts 11 not 12 (even though it shouldn't). And don't right click the Steam icon in the system tray, Instead, start from its game page in your Steam library (blue >Play button) and you'll get a black Steam pop-up for DX11 or 12. Select the lower one for DX12 before starting.

Check on your Task Manager that it's running 12 rather than 11. The reason I say all this is that I found 12 far more stable than 11. Hopefully it will be for you too.

By the way, the game autosaves by default at the start of turns and will keep the last 10 turns unless you configure it otherwise.

 

[Sherlock]

I just build a hot new PC - I always select DX12.

 

[Victoria]

Anything in events from the time of the crash?
Do you play other games on it?
I guess you don't have a similar rig to test for interrupt differences
Reseated everything? Re installed?

 

[stormerne]

How much of the RAM is the game using? Up to 5 GB would be normal for a standard size map. Could be relevant with 16 GB RAM. You may want to check your Virtual Memory configuration. I've set mine to custom rather than automatically managing the paging size. For your RAM, custom setting would be 16000 initial and 32000 max.

 

[Canadian Bluebeer]

It does seem to just randomly crash, but I suspect it's based on Civs in use.

I did half a dozen of my deity all tech games with no problem, then had 3 ctd next game, 2 the following, then all good again.
The game still needs work, and we'll just have to live with it right now is my diagnosis.

 

[stormerne]

Crashes are often memory issues, hence my previous post. The game is a memory hog. And that's to be expected. But how good the memory management of any program is, is very difficult to assess without proper tools. Even for developers, memory leaks are notoriously difficult to find.

Until they're found, we have to act defensively. What I do is reboot my machine before I play Civ (especially before multiplayer). I don't open any other apps other than essential stuff (like Discord if I'm doing multiplayer). I monitor RAM usage on my task manager. I have 32 GB of RAM, but I'm still leery if it approaches 30% usage.