Game wont even start

[EpSoNiight]

Just bought the game of the year edition on steam and whenever I try to start it, the game loads in a smaller window for a split second, just a black screen, and then goes away. I then receive an error that isn't very specific at all. Here is my DxDiag

Spoiler :

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System Information
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Time of this report: 6/21/2012, 22:36:14
Machine name: PC
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120504-1619)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D630
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs)
Memory: 2038MB RAM
Page File: 1163MB used, 2245MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
DxDiag Previously: Crashed in DirectPlay (stage 1)

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab:

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DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
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Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_01F91028&REV_0C
Display Memory: 384.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: igxprd32.dll
Driver Version: 6.14.0010.4831 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/16/2007 19:14:40, 57344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: igxpmp32.sys
Mini VDD Date: 5/16/2007 19:14:58, 5707744 bytes
Device Identifier: {D7B78E66-6942-11CF-4761-F321ADC2CB35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x01F91028
Revision ID: 0x000C
Revision ID: 0x000C
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_76A0&SUBSYS_102801F9&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: sthda.sys
Driver Version: 5.10.5401.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/19/2007 15:27:34, 1228296 bytes
Other Files:
Driver Provider: SigmaTel
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 44100, 96000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SigmaTel Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: sthda.sys
Driver Version: 5.10.5401.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/19/2007 15:27:34, 1228296 bytes
Cap Flags: 0x41
Format Flags: 0xCC0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SigmaTel Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

 

[EpSoNiight]

I can post the rest if needed. Any help will be greatly appreciated

 

[Camikaze]

I'm not at all good with technical help, but just to point you towards this (assuming you can access that now expired announcement) if it helps solve your problems:

[...]

Can't play the game now (units don't move, game crashes, etc)

• First verify your cache (once in a while, a file is missed in the download process). To do this:
  1. Load Steam
     From the Library section, right-click on the game and select Properties from the menu.
     Select the Local files tab and click the Verify integrity of game cache... button.
     Steam will verify the game's files - this process may take several minutes.
• Second, try a game without using mods. Modders might not have updated their mods in time. If the game works now, then wait for the mod to be updated before using it.
• If you have an 'older' computer, or have a single core CPU, then do the following:
  1. Open up your config.ini (My Documents/My Games/Sid Meier's Civilization V/)
  2. Look for the following line: EnableGameCoreThreading = 1
  3. Change it to: EnableGameCoreThreading = 0
  This will turn off support for a major improvement of multi-core systems.

[...]

 

[EpSoNiight]

Thanks for the reply, I have tried 1 twice to no avail, and I did not have that file in the civ 5 games folder in my documents

 

[Camikaze]

Have you tried then to verify the integrity of your game cache (if you have a file missing)?

 

[EpSoNiight]

Yea I did that twice and it keeps saying that there is one file missing and says it is going to get it, but when i run that same process it still says there is one file missing

 

[The_J]

Your graphics card is totally below the minimum specs...miles. People have reported that they somehow got it to run with that card, but not with 5 years old graphics drivers .
-> update the drivers, then it might work (totally slow and ugly, but well...that's the best you can get with that machine).

 

[EpSoNiight]

I thought I had the most recent drivers for this card? do you know where i could find them?

 

[The_J]

I think that this here should be the most recent one.

 

[EpSoNiight]

It said that "the driver being installed is not validated for this computer"

 

[The_J]

Do you still have to option to proceed?

The error message might be caused by the fact that laptop manufactorers often have some more customized versions. But installing the "plain" Intel drivers should still work.

 

[EpSoNiight]

No it just exits the setup

 

[The_J]

...ew...just checked it, seems to be normal.

Okay, then...first try the latest driver for your laptop (download).

If this still doesn't get the game to work, you'll have to try to circumvent this whole thing (instructions by Intel).

 

[EpSoNiight]

So i downloaded the latest driver like you said in your post, still was unable to run the previous link you provided me. Then I tried to follow the circumvent instructions but i was unable to download the zip file for the drivers, also it said my drivers were up to date...So something is definitely wrong with my hardware

 

[The_J]

What happens when you try to download the .zip file?