Graphics/Sound Problems? - Please post your DX Logs.

[megs]

im getting civ 4 for xmas will it run please.

athlon 2600xp
radeon 9200 dx8.1
512MB memory
dx9.0c sound installed

 

[Faënril]

Hello there

I am new, I am french and I post my problem

Well, the fist probleme was the french edition required a DVD rom I had not, then I bought one and so I begin to play.

The probleme : my computer crash and reboot, when windows is booted it display a message about my card which did not manage to finish drawing...

The fist time it did I was in 1280*1024; best graphic mode and Cid was about to explain me the tutorial but the game map never appeared

I precise that I made two tests in 1280*1024 with the LOW graphics settings and this porblem did not appear anymore

My configuration :

Athlon 2000 XP (the problem is that actually my system told me it is a 1.25 GHZ and I don't see why because it's a 2GHZ, must have modified something but I do not know what...

Graphic Card : Winfast A250 LE Myvivo display adapter (Geforce4 TI 4200)
758 MB RAM


------------------
System Information
------------------
Time of this report: 11/22/2005, 00:42:14
Machine name: FAENRIL
Operating System: Windows XP Professional (5.1, Build 2600) (2600.xpclnt_qfe.021108-2107)
Language: English (Regional Setting: French)
System Manufacturer: MSI
System Model: MS-6380E
BIOS: Version 1.00
Processor: AMD Athlon(tm) Processor, ~1.3GHz
Memory: 768MB RAM
Page File: 214MB used, 1663MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: The file directx.cpl is a debug version, which will run slower than the retail version.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: WinFast(R) A250 LE MyVIVO Display Driver
Manufacturer: Leadtek Research Inc.
Chip type: GeForce4 Ti 4200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0253&SUBSYS_2896107D&REV_A3
Display Memory: 64.0 MB
Current Mode: 1280 x 1024 (16 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.13.0010.2942 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 5/3/2002 18:06:00, 3539018 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 5/3/2002 18:06:00, 931882 bytes
Device Identifier: {D7B71E3E-4113-11CF-B378-9C0801C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0253
SubSys ID: 0x2896107D
Revision ID: 0x00A3
Revision ID: 0x00A3
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Microsoft Digital Sound System 80
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\Vid_045e&Pid_0014&Rev_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.0021 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/27/2001 22:20:40, 56832 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 100000
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Logitech Microphone (Pro 4000)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.0021 (English)
Driver Attributes: Final Retail
Date and Size: 11/27/2001 22:20:40, 56832 bytes
Cap Flags: 0x41
Format Flags: 0x444

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft Digital Sound System 80, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft Digital Sound System 80 HID Audio Controls
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0014
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/23/2001 13:00:00, 50688 bytes
| Driver: usbd.sys, 8/23/2001 13:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/23/2001 13:00:00, 50944 bytes
| Driver: kbdclass.sys, 8/23/2001 13:00:00, 23424 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/18/2001 06:38:00, 37896 bytes
| Driver: kbdclass.sys, 8/23/2001 13:00:00, 23424 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 8/23/2001 13:00:00, 50944 bytes
| Driver: mouclass.sys, 8/23/2001 13:00:00, 22016 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/18/2001 06:38:00, 37896 bytes
| Driver: mouclass.sys, 8/23/2001 13:00:00, 22016 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 TCP/IP Service Provider: Local Area Connection 2 - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------
Heroes of Might and Magic III (DX7) - Registry: OK, ExeFile: Heroes3.exe (<File Missing>)

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 28.1 GB
Total Space: 38.2 GB
File System: NTFS
Model: WDC WD400BB-00DEA0

Drive: D:
Free Space: 19.2 GB
Total Space: 36.2 GB
File System: FAT32
Model: WDC WD400BB-00DEA0

Drive: E:
Free Space: 0.8 GB
Total Space: 1.9 GB
File System: FAT32
Model: WDC WD400BB-00DEA0

Drive: F:
Model: TSSTcorp DVD-ROM SH-D162C
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.0000 (French), 8/23/2001 13:00:00, 47488 bytes

 

[Faënril]

I have corrected the processor problem (I was in 100 Mhz instead of 133 in the bios).

and I was wrong, My processor speed is 1.67 Ghz.... perhaps it explained whay I should lower the graphics ?

 

[liltammy1988]

ok, my problem is the stuttering movies, the black wont go away,and the leader bodies dont appear..maybe my computer is the problem, have a look at this.

View attachment system2.bmp

View attachment display3.bmp

thats from the display and system tabs on the diagnostic thing...also i ran the testdirect draw and testdirect 3d, and they both came out with no problems. i dont know if thats valuable information but there you go...i hope somone can help me

 

[UNCBB113]

I have an odd problem when I run Civ.... not only do I get the studdering video and audio on the intro movie as many others have, but I'm also experiencing what I think is a more unique problem. I may be wrong and this second problem may be a result of my own stupidity since I am not very knowledgable when it comes to these types of things.... The game will load fine (other than the intro video) and I will be ready to play except the whole map, except for my units, cities, and resources, will be pitched-black even within my line of sight. Every once in a while, there will be a patch of normality where I will be able to see the terrain as it should be, but the rest of the map remains black. When I scroll, I can see different parts of the terrain on this one patch on the left side of my screen (It is almost like a hole in a black veil), but nothing else. Also, when I see a leader in animated form, all I can see are their eyes and their teeth. Is this all just a result of my graphics cardnot being sufficient? I do not know what to check to see what is the cause of the problem. Can someone offer me some help?

 

[Lyfisin]

I managed to solve my 'Failed to Initialize Renderer - Check DirectX Version and Graphics Settings' problem tonight after getting the game earlier today.

I have an Dell XPS Laptop with a Radeon 9800 graphics card running XP.

From earlier in this thread, I found this link

http://www.2kgames.com/civ4/support_ati.htm

It had step by step directions in it, which I followed. Personally, I don't think that any updating of the graphics drivers or uninstalling the game did anything for me. I believe I already had the latest drivers, but did it anyway.

After doing that, it still didn't work and the file continued to say "get the PakBuild.zip" file from the 2k Support site and has a link there to get it for XP users and another link for Win2k users.

It tells how to unpack it, but the directory was wrong for me. I installed in the default directory, but chose a single user install, not for everyone. I had to turn on the option to 'view hidden files' in the Explorer windows and found out where the game was installed by looking at the properties of the shortcut.

Basically it's c:\Documents and Settings\My Name\Application Data\Firaxis Games\Sid Meier's Civilization 4\Assets

The pak file is there and after selecting the file, you again have to, in a new explorer window, navigate all the way to the assets folder again and then it actually extracts the file. It took a couple of minutes on a 3.4G 1GB RAM computer and just kind of ended without saying it was done.

After it was done, according to the directions, I had to cut (not copy) and paste the pak file one directory higher in the tree (i.e. c:\Documents and Settings\My Name\Application Data\Firaxis Games\Sid Meier's Civilization 4).

I then ran the game again and the opening movie played flawlessly. I'm done for the evening on it, but tomorrow I'll actually try and play the game and see what happens.

For all of you who just got new drivers, maybe they added stuff to this link later. I don't know, but it worked for me and hopefully it will help other "Failed to Initialize Renderer" people.

Good luck all. I'll check back tomorrow to see if I messed up any of this. It's late and I'm really tired.

Lyf

 

[mcdi8gj2]

As with a great many others I suffer from an excess of 'fog of war'.
When I choose the leader I cna only see the disembodied headress, eyes, and mouth. Nothing else!
In addition once in the game I can see no map, just the units upon it. I had a very similar problem withe map on 'Rome: Total war' I'm not sure if that's relevant but thought the team might want to converse with the people working on that.

 

[spacer]

While trying to increase the stability of the game, I set WinXP SP2 to optimize RAM usage for the System Cache {Start - Settings - Control Panel - System: Advanced - (Performance) Settings - Advanced - (Memory Usage): System Cache}. This caused the loading of my late-game autosave to take very long (I Ctrl-Alt-Del after ~10 minutes) with a very sluggish computer (Alt-Tab to the previously opened Task Manager takes minutes). The Civ-exe allocated more than 1 GB of (partially virtual) memory. With Memory Usage set to "Programs", the Civ-exe needs only ~480 MB and the loading time of that autosave is under 1 minute.

My PC:
Abit IS7-E2 with 2.6 GHz P4 and 1 GB RAM
ATI Radeon 9600 Pro
On-board AC'97 sound
WinXP SP2 with all security updates
ATI driver package 5.10 (control panel version)
AntiVir Guard is active
Civ4 international version (bought in Germany)

The game installed just fine and starts without problems. The wonder-movies suffer from choppy sound.
I have crashes to desktop or rebooting on average once an hour.

I hope this fixes somebody's problems, keep on trying!

 

[spacer]

While trying to increase the stability of the game, I set WinXP SP2 to optimize RAM usage for the System Cache {Start - Settings - Control Panel - System: Advanced - (Performance) Settings - Advanced - (Memory Usage): System Cache}. This caused the loading of my late-game autosave to take very long (I Ctrl-Alt-Del after ~10 minutes) with a very sluggish computer (Alt-Tab to the previously opened Task Manager takes minutes). The Civ-exe allocated more than 1 GB of (partially virtual) memory. With Memory Usage set to "Programs", the Civ-exe needs only ~480 MB and the loading time of that autosave is under 1 minute.

My PC:
Abit IS7-E2 with 2.6 GHz P4 and 1 GB RAM
ATI Radeon 9600 Pro
On-board AC'97 sound
WinXP SP2 with all security updates
ATI driver package 5.10 (control panel version)
AntiVir Guard is active
Civ4 international version (bought in Germany)

The game installed just fine and starts without problems. The wonder-movies suffer from choppy sound.
I have crashes to desktop or rebooting on average once an hour.

I hope this fixes somebody's problems, keep on trying!

 

[Atl]

Hello I'm new here...

I have a sound problem: The sound is very very slow... When I started the tutorial sid said ''Welcome to civilization four'''. It took him 5 minutes to say that!!!

I asked about this at another forum, and they said I should download a driver or something, but they didn't tell what a driver is, which one I need,and where I can download one.

What can I do to solve the problem?


View attachment DxDiag.txt

Edit: (I only have the demo)

 

[Moo Zedong]

Here's my DXlog...I think.

As someone who doesn't know that much about computers this has been incredibly difficult. I've tried almost everything and even thought I'd found a potential solution only to have my laptop freeze up every time I try to start a new game.

I really hope someone can get to the bottom of this. If I can't play this game I think I'm going to cry...

 

[ElNino74]

Civ works perfectly fine for me in full screen mode. I've been one of the lucky ones in that regard.

I play many hours of Civ, so I'd really like to use windowed mode, so my other windows can be visible as well. Unfortunately, windowed mode is just terribly slow for me. The movies are slow, the game play is not at all smooth. It's like the refresh rate in window mode is once every 2 seconds. Anybody else encounter this problem? I encounter it in the original boxed version, and in the 1.09 patch.

My hardware info:
- Athlon 64
- ATI Radeon X800

I have the latest graphics drivers from ATI and the proper version of DirectX installed.

I've attached my dxdiag.txt. Any help would be appreciated.

 

[spindisc]

I've just downloaded the v1.09 patch, hoping it would fix my problem of black terrain and no leader faces, but there's absolutely no improvement. DXlog attached.
I am assuming problem is with my graphics chip, as I have integrated chipset.

Also, game is now telling me that my computer is not up to spec (never used to say this before patch), despite the fact that I have the following:

Windows XP SP2
P4 2.8 GHz processor
480MB RAM
And plenty of HD space.

Game sets screen resolution to 1024 x 768. I have set all graphic options to low.

Would be good to understand problem soon.

 

[CarbonToast]

I am an nvidia user with CTD and lockup problems. Happens about every 10-25 turns or 2min - 2hours into playing a map. As the map gets more crowded it seems to happen more often.

System: p4 3.2ghz, i875p mb, GeForce 5900 Ultra, SB Audigy2 ZS, 1 gig ram

• Updated to 1.09
• Running process at high priority
• Running with pixel shader 1.1 instead of default 1.4
• In-game options such as clear cache, minimum detail, no sound, etc.

I also have a link to a crash dump file that was output when civ crashed.

 

[PGM]

BLACK TERRAIN!
I can see leaderheads, units, cities, forests, jungles, flood plains, waves moving, and can zoom pretty well, why can't I see normal terrain??
Even if I have a SIS 650 video card, I'd expect my P4 laptop to run this game, like it does with some many others...

 

[ionimplant]

i was having the problem and didn't really try anything to solve it since RL didn't allow me to play the game anyway. today i got a little time and found that the patch is out. i installed the patch and the game runs great. problem solved!
but it's strange i always get a message that my system doesn't meet the minimum requirement message. but it still runs well.

 

[Stratocaster07]

My main problem is the graphics. All the leaders show up as floating eyes and mouths and the scenery is dark to an almost black extent. Everything else runs fine so far...

 

[scottrycroft]

The patch has made the wonder videos start and stop playing (audio too). It plays a couple seconds then stops, then waits for around 5 seconds then starts again. Sound is pretty random.

The wonder movies played fine before the patch, although near the end of a game I did start hearing audio 'pops' during the playback. Video was always fine though.

 

[Spleenfarmer]

First time Poster (I think...) Long time reader...

Problem:My screen often freezes just as all features of the map disappear (roads, improvements, units, cities, etc.) After a few minutes, the game will either resume or it'll crash to the desktop. The desktop's resolution at this point has been reduced to 800x600 and is a little off-color. This problem happened incessantly with the ongoing game I had, so I started a new one after the patch and it's starting all over again...

My actions:
Updated my video driver.
Closed all other applications while playing
Read a LOT of forums

Anyone else seen this problem? Maybe I'm misreading posts, but I couldn't see if tanyone else has had this problem...

 

[petdawg]

I am about at the end of my rope with this program. I have loved all the Civ games, but I am tired of trying to get this one to work. I am trying to play the game on any map over standard size and all I get is jerky graphics. I run the game in 1024 x 768 with all the settings on low, and the damn game is still jerky.

Athlon 2900+
1 Gig of memory
Geforce 6800 128 mg
Soundblaster Audigy 2 ZS Platinum

I can run about every game I have with all the graphic settings turned up with no problem, but no not with this game. I really want to play the 18 Civ mod on a huge world map, but it is too jerky to play. I have turned off the sounds, turned off the graphics that show resources and stuff and it is always jerky when I try to scroll around the world. Is there any way to fix this? I have read many threads on 4 different boards on this problem, but nothing I read ever fixes the problem. I am about to remove this game from my hard drive and write off Firaxis as a game company to avoid.

Any way, if anyone knows how I can fix this it world be greatly appreciated. I am fed up.

Dawg