how to remove trojan??

[Jawz II]

ive been infected with them twice!

norton anti virus told me so, both times, and also said "cant remove this virus"

makes me wonder why the hell i got it in the 1st place...

so what should i do?

i really wouldnt mind someone looking at my files, but someone is also regularly restarting my PC

what should i do to remove it, and to prevent it from happening again??

i tried spyware doctor, scanned, and didnt find the viruses

i had spybot search and destroy, but it didnt work for a long time so i removed it

 

[Crazy Eddie]

If you visit the Norton AV website, they should have instructions for manually removing a stubborn virus. Go HERE and search for information for whatever you've got. For some things they'll have a utility that will do the removal for you.

 

[Jawz II]

thanks, but i dont remember what the trojans name was, norton only told me the location (which i dont remember), i just remember it was in some directory that didnt exist...(when i tried to find it)

 

[Neomega]

It is possible Norton was discovering a "vaulted" or "quarantined" virus.

Safe mode scan. If that fails... time to call customer support... so expensive, or you can talk to a repair guy, and get your hard drive formatted, for $50 - $100.

Oooh "format C:\". Expensive line of code eh?

Also, time to pop in your XP cd and do a repair install.

Ditch Symantec, and find a service with the best customer support. Viruses will never* go away. Might as well start learning now.






*I can say this with extreme confidence, from my experience in the industry. The public is just too far unwitting for virus writers, (maybe not scammers, allthough you would be amazed what people fall for). Maliceous code is here to stay.

 

[Crazy Eddie]

Oops, I forgot about this thread...

Sometimes the antivirus will be able to remove the directory it came from and most of the files involved, but can't remove the virus itself because it's running and can't be shut down. Norton should keep a log of what it's found, you'll be able to find the name of the offender.
A false detection is also possible, I know someone who's had one from a PBEM save.

 

[Jawz II]

well whatever norton found, it cant find again, in the scans ive run after that day

but my computer gets restarted for no reason maybe once a week or something, that has to be some trojan or something, right?

plus sometimes when i play FPS like CS online my ping would go way above the usual 50, to like 800

 

[Neomega]

but my computer gets restarted for no reason maybe once a week or something, that has to be some trojan or something, right?

Not really. It could just as easily be a hardware malfunction, or corrupted windows file problem.

 

[Crazy Eddie]

well whatever norton found, it cant find again, in the scans ive run after that day

but my computer gets restarted for no reason maybe once a week or something, that has to be some trojan or something, right?

plus sometimes when i play FPS like CS online my ping would go way above the usual 50, to like 800

Perhaps Norton was able to delete the virus later? Don't run the scan again, find the activity log that Norton should keep and see what it's been doing.

If the restarting was due to a virus I'd expect it to happen a lot more often than once a week or so.
Ping times will vary like that anyway, you're lucky to be able to call 50 'usual'.

 

[Jawz II]

ok dudes

thanks alot

much love for you all

peace

 

[FriendlyFire]

You AWP Horing Gayzorlord

XD CS is an evil game