So many things . . .
First, Ischnarch has a great point. Can you say, "contradictory argument?"
Secondly, Thor, can I join your "tag team?" I repeat; complaints and criticisms SHOULD be posted here. This site serves the civ community. That means all of us. This is exactly the correct place to do so. Given the point that Ischy just made, it seems now (especially in light of this interview) that either the defenders of the thing are not so much damage control by company employees, but simply irrational folks feeling bad about being burned by their fav game company.
The whole idea of the console crowd vs. hardcore gamers bothers me too. The unspoken assumption is that the general run of people are dimwitted clods too stupid to learn how to play a strategy game. Not sure that I agree with that or that that attitude is good. I feel that a large segment of the general population could play a game like civ. Maybe they simply have better things to do. A good portion of the time, so do I. Honestly it's not that complex compared to the games I played as a kid. Anyone old enough to remember the name Avalon Hill will see this point. Making the thing even more simple-minded is a step in the wrong direction. The reasoning is both insulting and flawed; "most of you are too stupid to get this."
The coffee shop analogy; Accurate. The thing to do, though, is, as a consumer, simply take your patronage elsewhere. The sales process has to function on both sides of the sale. If they're not selling what I want, I don't purchase. I'm now buying games from other companies who ARE giving me what I want. That's the ethos of the marketplace, especially nowadays. Loyalty seems like a dead concept--but it works both ways. Goodbye firaxis, hello Paradox. And it doesn't mean that I shouldn't tell the coffee shop folks WHY I'm taking my business elsewhere either.
Paying for expansions; I'm in a unique position here--bought vanilla civ4 only a couple months back. Within a month, purchased BTS. But it was the STRENGTH of the vanilla game that encouraged me to go ahead and pick up BTS. If the vanilla was bad, I wouldn't have bought the expansion. What's happening here is different. The vanilla V is bad, and the expansions are, according to some, required to bring quality to the game. The quality should have already BEEN THERE. It's not, and now, it doesn't matter to me what expansions appear. I won't be buying them. It's a dual issue; the game itself is bad, and no expansion will improve it AND I AM sending a message to the company by not purchasing it. (Posting that statement here helps that message be understood, and if someone doesn't like it . . . then whine a little more about how great the game is and how anyone who doesn't agree with you is a 'hater.')
The homogenizing impulse; well-put. I'd have, less generously, called it "lowest common denominator." But as I stated above, it's the top-down decisions that I don't like, the assumption that most people are mouth-breathing idiots capable of nothing more complicated than, say, checkers.
About Thor/Zonk/et al ; I'd have said that the dispute has become polarized, rather than "radicalized." When I began to monitor the post-release chatter on the site, there were several (ok, a LOT) people posting complaint threads . . . and they were attacked repeatedly. Ad hominems galore, and all the silliness we've come to expect from the defenders of the thing; it's different; it'll get better with mods/patches/expansions; you guys are haters; go back to CIV. If a critical thread tries or tried to be moderate, it ran into the attack dogs, replete with all the variant replies that I just listed. I don't agree that "to the man" is inappropriate in being aimed at Schafer. If he is responsible for this disaster, then he deserves to shoulder the blame. Such are the perils of leadership--if you fail, you EARN the criticism that appears. Most of the comparisons to CIV are valid--CIV demonstrates conclusively that a game CAN be made well. CiV, well, it demonstrates the opposite. I don't think that Thor or anyone else who is unsatisfied is "derailing" anything. They are doing precisely what they should be doing, given their feelings about the game--they're expressing their dissatisfaction. I am too. If anyone has a problem with that . . . go play CiV. It's SUCH a great game, after all.

My position is clear too; it's a failed game, revealed to be dumbed down by the developers, who essentially gave up on the idea of IMPROVING the civ series and admitted to taking it a step not just backwards, but into a completely different category. If it was a good product they shouldn't NEED to "fix it."
The comment about gfs is outrageous as well. The unspoken assumption is that women are incapable of comprehending a strategy game because they're too stupid. I'm just going to let it go at that. Hopefully the blatant stupidity of such an assumption is clear to all. My girl and I discuss the whole issue quite a bit, actually.
The age assumption; I'm 52, and yet, so highly dissatisfied with this product that I won't purchase it. In this instance, for or against has very little, if anything, to do with age. It does, however, say something about the reasoning behind this assumption (or speculation or assertion, etc.) What it says is not good.