FYI this is not an official forum by firaxis. Hence, you cannot expect to address the devs here and get an answer. Their discord might be more appropriate for these questions. Yet, you probably would need to elaborate what you mean with "story mode", "real games", or "finish the game." Otherwise your post might be read as just a blurry accusation of the game not being worth the money you decided to spend on it.
While I can imagine some things that you might imply with these terms, I have no clue what you actually mean with real games or normal game modes for civ VI. Do you mean you never played the scenarios in civ VI, but just the normal game mode? I'd say that this normal (custom) game mode is the game's main feature. And the same is for civ 7 - there haven't been any scenarios announced yet, and I for one hope that they don't spend too much time on scenarios or alternate game mode just yet.
Im not going to go into full detail describing everything as it will be a huge post and im kind of already at the point that I'm ready to abandon the genre/series and im not that upset about it anymore. But I will elaborate slightly more on the story mode and real game concept i have and I will also use age of empires as an example because for me it's basically the same game just not tiles or turn based.
Civ along with age of empires have basically always had the same setup. You start the game and run through a scenario which is more of a tutorial than anything, age of empires is structured more as an actual tutorial but its basically the same in civ. You start off and learn the game and in both games there is a cap at wich point the session end. Again age of empires is more of a tutorial and ends after a specific objective but civ having a turn limit to me has always been the same thing. Its a small session to learn the game.
The term real game comes after playing the story mode/tutorial where you get to create a custom game where you can change the parameters and create a very long game with a fully built up civilization and experience the full potential of the game and war capabilities without being restricted by time and turns. Even when I first started civ 6 I played some scenarios to learn the game then when I felt good enough I went domination only and created a bad ass, epic, real game to kick ass.
Custom, no turn limit games have always been the way I have played both games and I could make a game last 15 hours on both games.
My reference to civ 7 being unfinished comes from the only thing being available is the story mode tutorial with no option to create a long game in which I get to fully build an empire and get to experience the huge strategic wars that I play the games for.
Im asking if the custom game setup is coming because this is what I have always seen as the real game. I dont want to play short tutorials at all. And the age system should be something you can deactivate because it deletes your army and replaces with troops useless to you.
The custom long war game format is the only thing I play and the only reason I played civ and age of empires. Civ currently does not have this which for me was the entire point of the game.
I view what civ 7 currently has as the tutorial and nothing else, for me civ 7 is missing the actual game. Its like a demo currently.