White lines in graphics / smear on resources

[Battle Rattle]

Your machine can only run DX10, and the game is not really optimized for that. Has this really been playable for you under DX10 before? Because I would think that this graphics chip is way to weak for that.

Up until this latest patch, I was running it fine under DX 10/11 with no loss of clarity or performance. I guess this patch increased the demands on the chip to a point where it cannot handle it?

 

[The_J]

Yes, I'd think that. Not intentional, but rather a side effect of the optimization for the newer graphic chips.

 

[ronjba]

If Civ can't run on a quad core i5 4GB RAM computer then it really has some issues to deal with. It was working fine for me also, no problems, until this "patch."

 

[dshirk]

If Civ can't run on a quad core i5 4GB RAM computer then it really has some issues to deal with. It was working fine for me also, no problems, until this "patch."

Ronjba, have you posted a DXDIAG? I would like to see what video you are running on.

 

[ronjba]

Yeah, I've posted in a couple of times

 

[bazo55]

I am having the same problem and Im not sure how to update my graphics driver. any advice.

Spoiler :

------------------
System Information
------------------
Time of this report: 11/3/2012, 16:53:43
Machine name: M-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_ldr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron N7010
BIOS: Ver 1.00 BIOS A11 PARTTBL
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 5940MB RAM
Page File: 2378MB used, 9500MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04571028&REV_18
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC544B
Native Mode: 1600 x 900(p) (60.209Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2104 (English)
Driver Version: 8.15.10.2104
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/31/2010 22:47:00, 6534144 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-A07B-5D24B8C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x04571028
Revision ID: 0x0018
Driver Strong Name: oem75.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2104ci\ven_8086&dev_0046&subsys_04571028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

[The_J]

You're also suffering from outdated drivers. Install the newest driver, this should help.

No idea though why ronjba is not able to install the .zipped version. Technical problems, I guess .

 

[bazo55]

I tried installing the intel driver you suggested but I got an error message saying "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

 

[Hercules90]

Why should this be a user upgrade driver problem.

 

[The_J]

I tried installing the intel driver you suggested but I got an error message saying "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

Damn manufacturers.
There's a way to get around that, please see here.

Why should this be a user upgrade driver problem.

Besides the evidence that an update fixed it for 3 people, Mr. Shirk said that they've done some heavy opimizations together with Intel. Which means they changed quite a bit in the underlying graphics code, and the guys from Intel did as well. And that probably rendered it incompatible with older implementations.

 

[Hercules90]

I bought the game and G&K and played it. I never thought I couldn't play it. This sounds very close to breach of contract

 

[Hercules90]

If it works and there are Qs, why should I go through the hassle of updating Dell and or Intel drivers.

A purchaser shouldn't have to go through this.

 

[The_J]

Feel free to sue them.

But before you do your DxDiag would be helpful.
Edit: I think the point is that it was not working. And now you say it's working, so where's the problem ?

 

[bazo55]

Damn manufacturers.
There's a way to get around that, please see here.

I'm trying to install the driver using this method but my computer won't let me extract the driver files from intel...

 

[The_J]

I'm trying to install the driver using this method but my computer won't let me extract the driver files from intel...

At which point do you exactly have a problem?
Can you not download the .zip file, are you not able to extract it (if so: Is an up to date WinZip version [or similar] installed?), or is the extraction faulty?

 

[bazo55]

The extraction is faulty, when ever I try to extract the win7vista_64_152257.exe file, My computer gives me the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer." So thats strange

 

[The_J]

You're not supposed to extract the .exe file , but the .zip version, which can be found on top of the instructions here.

 

[animalguy]

Having issues with work boats (see the original release topic on page 12/13). I also having huge blankets of grey due to slow graphics loading, which has never happened before!

I would post the DxDiag but I have no idea what it is or where to get it. Can anybody help please!

 

[bazo55]

Thanks you, sorry i am so technologically illiterate. Ill try this.

 

[The_J]

Good luck, I'm crossing my fingers .

I would post the DxDiag but I have no idea what it is or where to get it. Can anybody help please!

Instructions can be found here .