I'm not saying you don't have the right to be offended, I'm simply talking turkey about the realistic results of a 'fan revolt.' I'm not saying fans aren't justified in revolting, I'm just saying that they should be aware of what will happen.
I am neither talking about a "fan revolt". At least not in an organized way.
Yet, I see that is is coming as many fans are already "revolting" individually. I'm one of them, for sure.
But that is something anybody has to decide for himself. As you, I am providing my point of view and often (admittedly, sometimes I am even to angry or maybe frustrated to do so) I try to back it up with my experience from the game.
Which do I care more about, is what I ask myself. Do I care more about my 'rights as a consumer' or the fate of the Civilization series? I've chosen the latter and you've chosen the former, and I think that is what this all boils down to.
Unfortunately, I don't see how the one could be isolated from the other.
As I (and many others even before me) have tried to point out:
If Firaxis is allowed to go away with their current attitude, chances are low that this attitude will change. Just because there wouldn't be any reason for them to change.
After all, they want to make money. If they can make money with less effort and less caring, then they will make money with less effort and less caring.
I think if the community offers the Devs constructive feedback and patches up some of the holes with unofficial patches we can get this entirely back where it should be. This, to me, is a far better outcome than driving home some point about who pays the bills at Firaxis. Is this fair? No, not really. It's totally unfair to us. On the other hand, it has a better real outcome than the alternative.
Honestly, I think that even the general forum is swimming in suggestions where and how to improve. Or at least with posting pointing out what is noticed as being flawed.
The intonation may not be the most friendly one, but I could tell you stories about how I am dealt with by customers...
I don't see missing "support" for Firaxis. After all, any complaint about whatever individual point is picked finally is some kind of "support".
It literally means: "Hey guys, look here! You've done something I am not happy with!"
And as I have said some weeks ago already:
If *I* were in charge at Firaxis, I would hire some students just to browse the forums and to make lists what are the complaints.
You would then have something like:
"Sucks" = 54.464
"bad" = 32.596
"Diplomacy" = 3.664
"unbalanced diplomacy" = 1.503
"missing diplomatic option in X" = 395
(these are just examples, but you get the picture)
And so on.
The first two items would just give you the awareness that fans are unhappy.
The other items would lead you to *where* the problems really are sitting.
And then of course I would especially browse for postings of well-known modders, as those typically have quite some experience in technics, balancing, and whatnotever.
And I would churn out patches (if not savegame-breaking) as soon as possible, and might it even be any other day. After all, that was one of the advertising points for Steam, no?
That way I would (try to) ensure my fanbase that I am dealing with their concerns.
But the way it is right now?
Better hope that the next patch really improves things on a large scale.
Long story short:
They better improve as much as soon as they can. If for whatever reason they fail to do so, then they've lost.
Remember, whatever we allow them to skip right now they will skip in the future, too.