Fifty: I think that most posters who have been in OT for more than a few months know when they are crossing the line. In fact, I also think that many such posts are actually planned just to see if they can get away with something. It is human nature for "ordinary" people to try and engage "high status" people (mods in this case) at a more personal level than is usually available. Acknowledgement by such "high status" people gives us "folks" a sense of improved status. Have you ever wanted or tried to meet a popular musician? Therefore mods who are responsive to posters are usually well liked and sought after.Even if approachability did matter, it has been my experience that the moderators who don't participate much in threads anymore (i.e. duke and ainwood) are the most prompt in responding to PMs, and the most willing to make substantive post about why a given infraction was doled out, rather than simply deferring to the "PM TF about it" rule, which is often just shorthand for "I don't want to deal with it and I know that TF won't either, so this is the easy way out". That's not a dig against TF either, he shouldn't have to deal with infractions: that's precisely the reason moderators exist. So when moderators defer to TF so soon, I don't think they are really doing their job as moderators. It breeds discontent among users.
In my extensive interactions with mods, and in my extensive interactions with fiftychatters (some of whom have a propensity towards getting infractrions), it seems like the most substantive complaints against moderators are inconsistency or lack of willingness ot engage in PM discussions. I've never had a problem with strict mods, only mods that are inconsistent and/or unwilling to engage in a dialogue.
I sympathize with mods who don't like to sit around PMing back and forth with users, debating rather obvious cases of infractionable offenses (I'd say 90% of the time someone in fiftychat complains about an infraction, they really do deserve it and shouldn't be complaining), but still, if you can't stomach spending a reasonable amount of energy explaining to users why they got infractions, maybe they ought not become mods in the first place.
*** "Hi Padma, Hi Mathilda, Hi Plotinus!" ***

I think that there are those here who push the edges of acceptability just because it might give them a chance to engage a mod in a discussion. The more gregarious mods do not mind "chatting" with plain folk, but some find it less interesting. In any case, such responsiveness is not part of being a mod, but it is part of being a member of a community. Padma will remember the "Friendly Policeman" from his Dick and Jane readers. Now I do not know what TF "mandates" regarding mod interaction with posters beyond keeping things orderly (if anything), but clearly, mods who interact with posters beyond just repremanding them, will improve the sense of community.

Simply adding to what you'd said
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