Game crashes during ranged attacks

BSPollux · Nov 1, 2012

I am getting crashes, or better a permanent freeze. When trying to fire on a barb in hills with my capital. it crashes while displaxing the targeting arrow, seems to happen as soon as i click to confirm. reloaded, retried, same. but this time only at the 2nd shot.

dx9

never had crashes befor, or maybe one in three or four months, likely not caused by civ itself

The_J · Nov 1, 2012

BSPollux said:
I am getting crashes, or better a permanent freeze. When trying to fire on a barb in hills with my capital. it crashes while displaxing the targeting arrow, seems to happen as soon as i click to confirm. reloaded, retried, same. but this time only at the 2nd shot.

dx9

never had crashes befor, or maybe one in three or four months, likely not caused by civ itself

-> DXDiag AND the savegame are probably needed.

BSPollux · Nov 1, 2012

Tried it again on another start and it also happenes when I use any other ranged unit. Atlatalist this time, again on a barb.
Edit:
Thanks J, DxDiag added. well savegame seems unneeded as it happened in several games so it cant be specific to one savegame file, can it?

Spoiler :

The_J · Nov 1, 2012

The DxDiag file has some info about your computer, it's specs, used drivers, etc., etc., and since the bug might have something to do with either hardware and/or the specific drivers, it might be important for the devs to know what you have.
How you read here how to get that info

.

dshirk · Nov 1, 2012

The_J said:
The DxDiag file has some info about your computer, it's specs, used drivers, etc., etc., and since the bug might have something to do with either hardware and/or the specific drivers, it might be important for the devs to know what you have.
How you read here how to get that info .

Lets start with your driver, because we did make some renderer changes. Update that to the most recent, and lets try again. From what I've seen with you and some others, this only occurs in the dx9 version.

Out of curiosity, why don't you play in dx11?

BSPollux · Nov 1, 2012

dshirk said:
Out of curiosity, why don't you play in dx11?

When I first got Civ5 I felt a big diffrence in performance between 9 and 10/11. So I went with 9 because I can live with reduced graphics but i hate waiting time

I never changed back afterwards, should I?

Will do that driver update now, start another game and report back asap

dshirk · Nov 1, 2012

And just to confirm, you're crashing while moving the big red arrow around, but BEFORE you fire?

BSPollux · Nov 1, 2012

negative:
I tend to be very quick with targeting, making it close to a doubleclick when selecting the fire action and chosing the target with the second click. thats the moment it freezes, the second click. I tried waiting till the arrow was full drawn once and it worked that way. But thats no solution since I'd mess up all the time ;-)

updating now, will report back soon

BSPollux · Nov 1, 2012

Ok driver updated, problem still exists:

I reloaded my autosave, quick-targeted the barb and it work. I thought it was all good, but on the next turn it froze again when firing.

So it happenes sometimes, like 50% of the time now.
*scratches head*

Edit: will try dx10/11 now. If that fixes the problem for now im ok with it.

Kurtbob · Nov 1, 2012

Similar issues for me. I use directX 9. I have issues with 10&11. Tried to play four different games. Two games froze when selecting a ranged attack against a barbarian brute (the game freezes right after moving the attack cursor over the barbarian). The cursor can move about, but everything else freezes.

Two other games I quit because of horizontal bars moving rapidly from the top of the screen to the bottom (much like an old TV set not quite able to get the picture). The game didn't freeze when this occurred, but it was unplayable.

I've downloaded the patch numerous times. Why? I keep verifying the cache and every time it fails to validate two files which it then downloads (approximately 8mb in size). I was able to play beyond the barbarian freeze by downloading and immediately playing but ran into the horizontal bars in the following games.

I run windows 7 with an i7 processor and an ATI HD 5870 graphics card. Thx for the help

DirectX Diagnostic

Spoiler :

BSPollux · Nov 1, 2012

Ok using dx10/11 seems to avoid the problem. did some barb hunting and 6 ranged attacks in a row with no freezing seems like it verifies your statement that the problem is limited to dx9 usage.

So I'll just be using this right now and hope that I never have to fall back to 9

dshirk if theres anything I could provide that would help you to locate the problem let me know. Avoiding is not the same as solving so I'd be happy to help out. I'll check this thread again

Thanks J and dshirk!

Best of luck for you Kurtbob!

dshirk · Nov 1, 2012

Aside from the issue with ranged attacks, have you tried the DX11 version since the patch? We've worked on this quite a bit in terms of optimization.

Kurtbob said:
Similar issues for me. I use directX 9. I have issues with 10&11. Tried to play four different games. Two games froze when selecting a ranged attack against a barbarian brute (the game freezes right after moving the attack cursor over the barbarian). The cursor can move about, but everything else freezes.

Two other games I quit because of horizontal bars moving rapidly from the top of the screen to the bottom (much like an old TV set not quite able to get the picture). The game didn't freeze when this occurred, but it was unplayable.

I've downloaded the patch numerous times. Why? I keep verifying the cache and every time it fails to validate two files which it then downloads (approximately 8mb in size). I was able to play beyond the barbarian freeze by downloading and immediately playing but ran into the horizontal bars in the following games.

I run windows 7 with an i7 processor and an ATI HD 5870 graphics card. Thx for the help

DirectX Diagnostic

Spoiler :

------------------
System Information
------------------
Time of this report: 11/1/2012, 15:23:26
Machine name: KURTBOB-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: G73Jh
BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
Page File: 2931MB used, 13287MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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BSPollux · Nov 1, 2012

dshirk said:
Aside from the issue with ranged attacks, have you tried the DX11 version since the patch? We've worked on this quite a bit in terms of optimization.

Using it now. That 9er habbit was quite useless anyway since i uodated my hardware significantly so it should work fine

Kurtbob · Nov 1, 2012

dshirk said:
Aside from the issue with ranged attacks, have you tried the DX11 version since the patch? We've worked on this quite a bit in terms of optimization.

I have. Since about a year ago I have been unable to play any games off of steam using directX 10 or 11. The issue is screen resolution and size. When I open a game the resolution is far too large (I feel as though I am looking at a quarter of the screen intended to be seen due to the Zoom in). I cannot select tabs with the cursor if the tabs are not visible and if the tabs are visible they are selected not by highlighting the tab's graphic but by highlighting a ghost tab. DirectX9 hasn't given me any issues in the past until today. I am currently reinstalling CiV to see if this will help.

dshirk · Nov 1, 2012

Kurtbob said:
I have. Since about a year ago I have been unable to play any games off of steam using directX 10 or 11. The issue is screen resolution and size. When I open a game the resolution is far too large (I feel as though I am looking at a quarter of the screen intended to be seen due to the Zoom in). I cannot select tabs with the cursor if the tabs are not visible and if the tabs are visible they are selected not by highlighting the tab's graphic but by highlighting a ghost tab. DirectX9 hasn't given me any issues in the past until today. I am currently reinstalling CiV to see if this will help.

Try killing your directx11.ini file in your "my documents/my games/civ v folder before you start it up.

numaru7 · Nov 1, 2012

same problem here, using Dx10/11 solves the problem, that doesn't mean i don't want to use Dx9

dshirk · Nov 1, 2012

numaru7 said:
same problem here, using Dx10/11 solves the problem, that doesn't mean i don't want to use Dx9

And we definitely want to solve the problem, we just have to reproduce here. It's currently our top priority.

Joe Steel · Nov 1, 2012

I am running civ in direct X 9 game worked thru all the other patches but now with the new patch I get this message: "the procedure entry point get local processor information could not be located in the dynamic link library kernel32.dll" What does this mean and how can I fix it.

Thanks in advance.

dshirk · Nov 1, 2012

Joe Steel said:
I am running civ in direct X 9 game worked thru all the other patches but now with the new patch I get this message: "the procedure entry point get local processor information could not be located in the dynamic link library kernel32.dll" What does this mean and how can I fix it.

Thanks in advance.

Please post the first few pages of your dxdiag and we'll go from there.

Joe Steel · Nov 1, 2012

Here is some of my directX info on a fresh reboot.

Spoiler :

Game crashes during ranged attacks

Deity

Say No 2 Net Validations

Deity

Say No 2 Net Validations

Firaxian

Deity

Firaxian

Deity

Deity

Prince

Deity

Firaxian

Deity

Prince

Firaxian

Chieftain

Firaxian

Chieftain

Firaxian

Chieftain

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