It's on post launch when they are more focused on trying to earn back people that they already lost, like me, instead of trying to improve the game for the people that are still there.
I'll not purchase Civ7, and therefore I'll not purchase any Civ7 DLC. Any effort they put in trying to make the game more to my taste now is wasted effort, as the changes required would basically be re-making the game from scratch which is just absurd.
They should instead focus on making the game better for the people that are playing Civ7 - the players that actually enjoy civ switching, eras, etc. Polish those ideas, make them the best possible version of them. So that these players might have incentive to buy the DLCs and have a positive experience with the game.
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Instead of listening to my feedback, they should focus on their actual idea (if they even have on in the first place), so that the people that actually enjoy it might have the best possible version of it.
Not every game is for everyone - I just accepted that Civ7 isn't for me, and I don't want the developers try to make it for me, that would be a waste of their time."
Totally , and put "Civ" 7 into a side project pump out as many DLC's as they can to flog the horse, double down on the meta and console concept to keep the niche players happy
Think to the future , bring in a new team and move up a gear and try create a decent game for Civ players , if not Civ V and VI cant keep carrying the torch for ever