Music is not playing and 2K difficult to engage

[Pabalebo]

Has anybody flagged this on the various social media platforms, and tagged the composers? I'm not on Twitter, and all I can see on the FB page is complaints from console players about not being able to get the LP. Maybe if the composers knew all their work is basically for nothing, there might be some movement on a fix?

I've posted it in Facebook Civ groups and I've seen it on Reddit

 

[TheMarshmallowBear]

The main theme plays ok on FrontEnd. Once you start the game, the music's gone and there's no civ-specific music.

There is "civ-specific music" but no tracks play inbetween
So it plays music:

- In the main Menu
- On the Leader Screen
- The initial music (your theme)
- And sometimes i hear when a new era dawns where the music evolves (Medieval, Industrial, Atomic).

But it only plays one track.

It also plays when switching players in Hotseat (because it switches to their music).

 

[TyrannusRex]

Yeah, I recently encountered this issue, too. After they added the last Leader Pass pack, the first game I started was fine. The second game I started will only play my civ's theme once, right after I log in, and then no music except on diplomacy screens thereafter. It sucks. I tried reporting it, but also got the same messages you mentioned.

 

[conorbebe]

Yeah it seems as though the music returns for 1 track when your civ's theme evolves with a new era, but after that it stops again. Surely Firaxis has to address this issue, because it's something the majority of players will notice.

 

[Kupe Navigator]

Yeah it seems as though the music returns for 1 track when your civ's theme evolves with a new era, but after that it stops again. Surely Firaxis has to address this issue, because it's something the majority of players will notice.

They won't care.
Because like GF they care only money.
We need to bomb them with questions on live stream.. if not...

 

[blackbutterfly]

I am after 4 iterations with 2K support about the music bug. Those guys do everything in their power to delay the process. They require tons of info and proofs. All of course under a false pretense that it would help solve it. In general this is true, but here is just ridiculous and absolutely stupid.

I see this is a common experience then of 2K Support.

TBH I'm glad

Unrelated to Civ though, I posted feedback on 2K Support for Marvel's Midnight Suns.
In their just released Morbius DLC, there is unscripted Abbey dialogue (while you're exploring) where he asks "What's it like to have a tan?". Not appropriate when you (the player) are black

They close my ticket saying I had opened "another ticket" for Morbius (I had previously posted a bug report about Morbius Steam achievements not unlocking).
I reply asking not to close the ticket saying they are two separate issues. One's a bug; the other feedback.

"Onur" replies saying that's how they manage tickets at 2K! lolwut

Then he asks me to take a video, so that he can forward the feedback to Firaxis.
They paid a voice actor to say the line, so there must be some record of it FFS

It felt like they were blowin me off.
So it is a relief all of you are also experiencing the same with 2K Support.

 

[Brixter]

I also don't hear music.

 

[Hellenism Salesman]

I actually had to go to the Peaches Lamb YouTube playlist of all the music in the game and have that running in the background because the silence and wind sounds (which were not helping! ) were too barren.

 

[Kupe Navigator]

Now day 1 of waiting for a fix. Will be posting an daily update this week as a protest against incompetent handling of Fraxis.

Moderator Action: Yeah, this isn't going to happen. Spamming the same complaint ad nauseum while disparaging Firaxis staff is not acceptable. ~ LK

 

[TreVor_ish]

Instead of posting same phrase/sentance/complain daily on a forum around people that have the exact same issue, let me suggest creating a new ticket about it on 2k support. Daily off course.

 

[TyrannusRex]

I do think both of these methods have merit, in addition to bringing this issue to light on these forums (which Firaxis looks at).
Spam 2K'S horrible support with repeated requests AND bring it up in the Carl vs. Ed livestream! See how many people can get themselves banned!
We can probably coordinate enough people to have the stream chat be nothing but grievances bug reports!
After all, the best way to get something you want is to be persistent and annoying about it!

(Only slightly sarcastic.)

 

[Kupe Navigator]

Instead of posting same phrase/sentance/complain daily on a forum around people that have the exact same issue, let me suggest creating a new ticket about it on 2k support. Daily off course.

I did with natural disaster graphic bug way back in 2021 April. And you know what happened?
IT TOOK LAST YEAR 2022 for them to fix it. And only because of Leader Pass.

So I lost all faith in 2k support and I do believe it's where complaints like this goes to die.

 

[Kwami]

If only the CCP cared about Civ music...

 

[nzcamel]

This is such a big component of the game that it really should be getting a hotfix STAT.

 

[canadamufc]

This is such a big component of the game that it really should be getting a hotfix STAT.

Just a reminder, they rarely ever hotfix. And still, within hours of release they removed lines in Yongle's intro because it displeased some groups of people using a previously mentioned hotfix.
And who knows how long we are going to deal with this bug that's been in the game for just under two weeks. And this is a bug that is very, very important and would 100% need to be fixed ASAP. It literally removes one of the core components of the gameplay experience.
If these are the priorities they certainly dropped the ball.

 

[(AOM)]

I've also reported this to 2k and had strange ineffectual responses from their support team before they closed the ticket. For now, I'm just using the extracted music on random when I play.

 

[nzcamel]

Well, I'm almost at 5K hours but there is no way I am crossing that threshold without the music working as it should. In the last week I have only played cloud turns in MP games. Without this bug I would have already busted through that significant milestone

 

[Yorke]

Weird, I was very "heartbroken" when they did the last Livestream and didn't touch on subjects as consoles, fixes, etc. but with the new Livestream this week I'm ready to be disappointed again. /j

Actually, I think they will update the game before the Livestream or will be very cringe watching they playing a "mute" game lol

Carl, get Ed this time!

 

[Infixo]

The peak of insolence... They said that teams had been notified. So, I am waiting patiently for the fix. And here comes:
We just wanted to remind you that it's been six days since we replied to your support ticket, and we haven't heard back from you. If we don't hear back within 24 hours, your ticket will automatically be marked as solved

No shame at all...

 

[James_Champagne]

I point blank refuse to play this game again until this problem is fixed.