Music is not playing and 2K difficult to engage

[vorlon_mi]

The peak of insolence... They said that teams had been notified. So, I am waiting patiently for the fix. And here comes:
We just wanted to remind you that it's been six days since we replied to your support ticket, and we haven't heard back from you. If we don't hear back within 24 hours, your ticket will automatically be marked as solved

No shame at all...

My day job is in IT, so that text is boilerplate/ordinary/vanilla replies to people who submit tickets and then vanish. The support team closes tickets when the submitter ghosts them.

Although you're welcome to keep replying to them, within their required cadence, to keep the ticket open, I am not sure what result that would have. All support teams run metrics for "time to resolution," with goals/targets they are trying to hit. Keeping a ticket open for... a month... two months... would require around 4-6 emails or visits to their support website. What happens when a ticket stays open too long? Probably not much. Maybe it gets escalated/bumped up to a different team, maybe it gets closed with another boilerplate notice of "we've added it to our support backlog. We will address these items in priority order."

 

[Kwami]

My day job is in IT, so that text is boilerplate/ordinary/vanilla replies to people who submit tickets and then vanish. The support team closes tickets when the submitter ghosts them.

Although you're welcome to keep replying to them, within their required cadence, to keep the ticket open, I am not sure what result that would have. All support teams run metrics for "time to resolution," with goals/targets they are trying to hit. Keeping a ticket open for... a month... two months... would require around 4-6 emails or visits to their support website. What happens when a ticket stays open too long? Probably not much. Maybe it gets escalated/bumped up to a different team, maybe it gets closed with another boilerplate notice of "we've added it to our support backlog. We will address these items in priority order."

Keep it open to mess with their metrics. This is an important problem!

 

[Alexander's Hetaroi]

If only the CCP cared about Civ music...

Maybe someone should complain under the name Chairman Xi?

 

[canadamufc]

I point blank refuse to play this game again until this problem is fixed.

Me too.

The music is so fantastic and important to the game that playing without it feels way too depressing/empty.

I also submitted my own ticket... see what happens I guess.

 

[Skaz881]

It's very unsettling with no music.

 

[MrRadar]

Remembering the hotfix-cut Yongle lines... the silent soundtrack with no such speedy hotfix, sadly... still busted Deforestation formula... those years when you could nuke your declared friends and allies just like that... negative district repair pool persisting for months if not years... the wonderful 2017 summer update which let us buy AI great works for 1 gold for 4-5 months... and many many other internal wounds of Civ VI persisting for months, years, and some still bleeding... Civ VI being crippled again and again in baffling new ways with every next update... I wonder, if...

...there would be some reviews or changes in this poll here?

 

[nzcamel]

Remembering the hotfix-cut Yongle lines... the silent soundtrack with no such speedy hotfix, sadly... still busted Deforestation formula... those years when you could nuke your declared friends and allies just like that... negative district repair pool persisting for months if not years... the wonderful 2017 summer update which let us buy AI great works for 1 gold for 4-5 months... and many many other internal wounds of Civ VI persisting for months, years, and some still bleeding... Civ VI being crippled again and again in baffling new ways with every next update... I wonder, if...

...there would be some reviews or changes in this poll here?

At the very least it has to be close to the final nail in the coffin for passes, as opposed to major expansions.

 

[TyrannusRex]

Just a reminder, they rarely ever hotfix. And still, within hours of release they removed lines in Yongle's intro because it displeased some groups of people using a previously mentioned hotfix.
And who knows how long we are going to deal with this bug that's been in the game for just under two weeks. And this is a bug that is very, very important and would 100% need to be fixed ASAP. It literally removes one of the core components of the gameplay experience.
If these are the priorities they certainly dropped the ball.

I hadn't heard about Yongle's intro, what happened there?

 

[canadamufc]

I hadn't heard about Yongle's intro, what happened there?

This.
Basically, within days (to correct off my previous post, not within hours, i misremembered) they dropped a hotfix which removed a line in Yongle's leader intro, "because histories can be rewritten," some people in China didn't like that line and then they hotfixed it within 5 or so days. For comparison, they spent 5 days removing an intro quote and we're still 12 days and counting on a bug that literally removes the music in the game

 

[Kwami]

I hadn't heard about Yongle's intro, what happened there?

It was altered very quickly after the initial release to remove the words "for history can be rewritten." Apparently, the Chinese government didn't like that phrase and Firaxis had to fix it right away.

 

[bbbt]

I think the Chinese text change was pretty stupid, but I'm guessing text changes don't need QA so they are easier to 'hotfix'.

They did do one random hotfix right after Rise and Fall that was actual bug fixes. Why then and not again, I don't know.

 

[Niallism]

I'd just like to mention that people are presuming that line was changed due to Chinese pressure. We have absolutely no evidence. For example, a Firaxis exec might have decided to change it.

I don't like the change, but that doesn't mean we should state rumours as facts.

 

[sonicmyst]

Hello all,

I got this comment from a discussion topic in Steam:

"just revert to a earlier build using the beta access code "ineedlegacyaccess" for the time being, you're not really missing out much other than the rulers of england pack."

This made the music work properly but the England pack will not be present. You could play without the new England leaders but with the music back on (or wait until this bug is fixed).

 

[Kwami]

I'd just like to mention that people are presuming that line was changed due to Chinese pressure. We have absolutely no evidence. For example, a Firaxis exec might have decided to change it.

I don't like the change, but that doesn't mean we should state rumours as facts.

Sure, I guess it's possible that someone at Firaxis decided to make the change. And, they decided to do what they almost never do and make the change very soon after release and without any notice. But, I don't think that's very likely.

The idea of rewriting history is a very sensitive topic in China. Regardless of who asked for the change, it was clearly done to please the CCP.

 

[King William I]

Incoming Devil's advocate.

Based on my experience with modding, it's entirely possible that this bug didn't even exist until after the update went live. It's also possible they can't find the errant code. I've had a few bugs that were caused by completely unrelated lines somewhere else in the mod.

 

[nzcamel]

Incoming Devil's advocate.

Based on my experience with modding, it's entirely possible that this bug didn't even exist until after the update went live. It's also possible they can't find the errant code. I've had a few bugs that were caused by completely unrelated lines somewhere else in the mod.

Nonsense. Of course they can find it. There is only so much they changed with this latest release in the LP.

 

[Alexander's Hetaroi]

Nonsense. Of course they can find it. There is only so much they changed with this latest release in the LP.

I would hope so, considering they made the game. Then again, they apparently couldn't work around Elizabeth's ability to trigger with DLC/expansion Great Admirals?

 

[Kwami]

I would hope so, considering they made the game. Then again, they apparently couldn't work around Elizabeth's ability to trigger with DLC/expansion Great Admirals?

Apparently, the admirals trouble is a result of some old bugs in the game. From what we've been able to gather, the LP developers weren't allowed to alter the game's core at all. The music problem, on the other hand, wasn't around before the latest patch.

 

[Eagle Pursuit]

Good news. A qa build was updated today, indicating that a patch is in the works. Probably not tomorrow, but hopefully by the end of the month.

 

[Nikolai II]

Me too.

The music is so fantastic and important to the game that playing without it feels way too depressing/empty.

I also submitted my own ticket... see what happens I guess.

Meanwhile I have been playing with music from Spotify and podcasts since not long after release.