Till
Adventurer
How do you manage to be polite and helpful to the customers all the time? It would stress me out in no time at all.
Ask a salesman
- Thread starter Raisin Bran
- Start date
Raisin Bran
Cereal Killer
slozenger said:
Well warranties are a big part of my paycheck ... but you have to sell a lot to get a lot .... so sometimes you get pressure to sell them and I don't like to pressure my clients ..... roughly ..... if you sell extended warranties on 50% of the items you sold then you get 15% of comission! To give you an Idea the usual price for an extended warranty is 150.00$ CAN
Scratcher said:
Delonghi is a good toaster but he asked for the most reliable And Delonghi is brushed Aluminium (put a magnet on your toaster and if it sticks it's brushed aluminium)
Till said:
Just part of my personality, also you developp tricks to avoid stressful situations!
Lambert Simnel
One across
Are your clients often surprised that a high fibre breakfast cereal is trying to sell them a toaster ?
Raisin Bran
Cereal Killer
Lambert Simnel said:
Usually I leave my high fiber content at home but they feel secure since toasts are for breakfast use too!Raisin Bran - 9 essential nutriments - toasts 1 essential nutriment so in all its a 10 essential nutriments salesmen goodness!
AL_DA_GREAT
amour absinthe révolution
How often do sales people lie. Like when they sell you crap and say it is good are they aware what they are doing?
shadow2k
Emperor
AL_DA_GREAT said:
When you depend on return customers and references, lying is a very bad option. So it really depends on a lot of factors.
shadow2k
Emperor
Till said:
Yeah, you really need a certain type of personality to be a good salesperson. But even the nicest of them will get stressed out. When I used to do sales, I'd just go out for a smoke break if things got hectic.
funxus
Orange Cycloptic Blob
shadow2k said:
Personalities aren't carved in stone, they can be changed to become a better sales person. There are a few things that work, some have them by nature, some it'll take several years to learn. I think being a good sales person is good for most situations in life, not just for sales, so well worth learning.
shadow2k
Emperor
funxus said:Personalities aren't carved in stone, they can be changed to become a better sales person. There are a few things that work, some have them by nature, some it'll take several years to learn. I think being a good sales person is good for most situations in life, not just for sales, so well worth learning.
Well a lot of every day life revolves around sales, even though it might not directly involve actually buying/selling an actual item.
Yes, people can definitely learn how to become better at it. I'd recommend limited sales training for pretty much everyone. You're going to be on one end or the other of it, might as well know what's going on. Being able to recognize the tactics that certain salespeople use is invaluable. And you just can't help but laugh at some of them when you know what they're up to. Highly entertaining.
funxus
Orange Cycloptic Blob
Learning how to sell can be tricky, honestly very bad at it myself, but learning how it's done isn't hard, and disecting pitches when being sold to now is hilarious.
Raisin Bran
Cereal Killer
Its all a madder of letting the client sell to himself. The best salesmen let the client talk 90% of the time !
Scratcher
Emperor
My wife would never be a good salesman (or salesperson) then!
And yes,....upon further inspection my toaster was indeed brushed aluminium, you know your stuff
However, I do not have any cleaning issues with the said product!
AL_DA_GREAT
amour absinthe révolution
If you want to sell something what should you say/do?
tips
tips
Masquerouge
Deity
So the washing machines in Europe have a front load while in the US (I don't know about Canada) it's a top load.
I've heard people say that top load are less efficient at cleaning because the clothes do not get thrashed all around as much as in a front load.
What's your take on this ?
I've heard people say that top load are less efficient at cleaning because the clothes do not get thrashed all around as much as in a front load.
What's your take on this ?
funxus
Orange Cycloptic Blob
AL_DA_GREAT said:
You will have to believe in the product, or at least be good enough to make them think you believe in it. Your tactic depends on what you're selling obviously. People won't buy a car on impulse, but they will buy a candy bar, give to charity or buy a lottery ticket just because you make them feel like it, or because they like you as a person.
A few things you can use to make people want to buy stuff from you in general is to get the message across all the benefits of the product, this one is pretty obvious. "Convince" them they want something bad enough, the price wont seem as high. If you make them believe this is their only chance to get it, it could work as an impulse.
Not many people would buy a telephone or anything expensive from someone standing in the street selling (I'm talking about times when the person is legitimate), mostly because people want time to think, but the best thing to do at this point is to convince them that they better do it now, or they're gonna lose out on this fantastic opportunity.
Another obvious one is to be (as I said at first) enthusiastic about it and believe in what you're doing. Have you ever been to a store where you try to make a joke or small talk with the cashier and they just won't give you a response, do you go back to this place? If you can choose, usually not. The tone of voice is important, especially if you're doing a longer pitch. A monotone and boring voice will make people drift off, and you'll stand there talking to a wall for a while until when you in the end get a lame excuse. I guess a big smile fits into this category as well, but this one is very basic, and works wonders in pretty much any situation you'll ever get into. People don't like people who look and sound as if they're sad and boring. A good idea is to avoid boring facts and keep your talk short. If they want more info, they'll ask you. If I tell you I'm looking for something to play my CDs on, I obviously am not that interested in the power of the speakers or other details, I want you to give me a decent priced stereo that won't break for at least a few years...
People also don't like to feel left out, and is something you could work with. How would you sell something to a steretypical kid, had you no morals? Make sure the kid believes this thing is the coolest ever, and that everyone is going to have it, and that they'll be pretty much the only kid in the school without it. People don't grow out of this, although a bit less obvious. People don't want to be the only one at work or in the neighbourhood who doesn't have something. Also, if they believe that a lot of people have bought the product, they will also conclude that this is a good product, why else would people buy it? If you haven't sold anything, there's obviously something wrong with your product...
Don't be too pushy. Indifference is a main key. It's the same as with the opposite sex (or the same if you like), nobody wants someone desperate. People will get suspicious if you badly enough want to sell them something, but if you don't care, this will impulse people and kind of make them feel like it's their own idea. People like to buy, not being sold to.
All of these don't work on everyone obviously, but most people have something that impulses them. So, a good thing to remember is that most people won't buy from you, so a lot of people lose their enthusiasm and start sounding desperate when they lost the first customers, and if you do, you will also lose the rest. You have to keep up your enthusiasm and indifference, no matter how sales go.
I'm sure other sales people would disagree or add something, but this is what I learnt, and the theory doesn't sound too bad. Using it on the other hand is harder in reality, and I found that there's some kind of factor I couldn't put my finger on that made some days a lot better than others.
Hehe, making a long and boring post about good sales tactics is probably not the best way to tell about sales
Raisin Bran
Cereal Killer
all of the above is right.
What I learned from expreience is to focus on the clients need. Whatever you are selling, nobody will buy it if they don't have the NEED for it.
First and foremost get the client to spill his guts by telling you what he needs. After you were able to know what he needs this is where the Caracteristics VS needs kicks in. ex: this thing has this witch fits need number 1 and this feature fits need number 2 and so on !
Let the client Talk ........ the more he talks the easier your job will be ! While he talks take mental notes, always recapitulate his needs before doing a presentation on a product. NOTE : NEVER NEVER EVER show something to a client that he dosen't need. You will loose all available credibility.
Before trying to close down a sale, ask your client what he thinks of what you showed him.(so what do you think?) If there are any objections about what you are trying to sell him, the client will tell you. If the client had any objections try to counter them by either convincing the client that he'S in front of the item that he REALLY needs or counter react with another product that will fit his needs (at a bit lesser price, its easyer to downsell that to upsell).
In quick this is it !
What I learned from expreience is to focus on the clients need. Whatever you are selling, nobody will buy it if they don't have the NEED for it.
First and foremost get the client to spill his guts by telling you what he needs. After you were able to know what he needs this is where the Caracteristics VS needs kicks in. ex: this thing has this witch fits need number 1 and this feature fits need number 2 and so on !
Let the client Talk ........ the more he talks the easier your job will be ! While he talks take mental notes, always recapitulate his needs before doing a presentation on a product. NOTE : NEVER NEVER EVER show something to a client that he dosen't need. You will loose all available credibility.
Before trying to close down a sale, ask your client what he thinks of what you showed him.(so what do you think?) If there are any objections about what you are trying to sell him, the client will tell you. If the client had any objections try to counter them by either convincing the client that he'S in front of the item that he REALLY needs or counter react with another product that will fit his needs (at a bit lesser price, its easyer to downsell that to upsell).
In quick this is it !
AL_DA_GREAT
amour absinthe révolution
Are sales people ashamed of themselves for tricking people?
general_kill
Deity
- Joined
- Apr 14, 2003
- Messages
- 2,870
Ask a salesman?
Have you ever read the "Death of a Salesman"?
Have you ever read the "Death of a Salesman"?
Charles 22
King
shadow2k said:Well a lot of every day life revolves around sales, even though it might not directly involve actually buying/selling an actual item.
Yes, people can definitely learn how to become better at it. I'd recommend limited sales training for pretty much everyone. You're going to be on one end or the other of it, might as well know what's going on. Being able to recognize the tactics that certain salespeople use is invaluable. And you just can't help but laugh at some of them when you know what they're up to. Highly entertaining.
No worry there, as the schools were more than happy to force the children to sell their World's Finest chocolate for them.
