Aristos
Lightseeker
Firaxis does not owe us an explanation when they don't meet our deadlines in our heads. The fact is that Firaxis did communicate to us about the upcoming patch by releasing a video explaining what they are working on. They did not need to do that. They could have just said nothing and then surprised us with a patch when they were ready. But they took the time to release a video detailing some of the big changes that the patch will bring to the game. And Firaxis does communicate via social media. I've had nothing but positive communication with Sarah, Pete and the devs on Twitter.
Partially agree. I had some comm through Twitter with Anton and Ed too. But those are personal, and should not be taken as "communication with the public". As for the released video, it was obviously a mistake, they did not plan to release it that soon (hence the quick take off). Nobody is saying they owe us anything, it's not a matter of entitlement, but an argument of good vs bad practices.
I'm pretty sure we do not need to go into the details about why bad comm practices are undesirable as a business, or am I wrong? It is pretty self-evident.