Reading all this; it makes me think that the American system, where the waiters have to rely on tipping to make a living, is simply f***ed up.
JUST GIVE THEM A DECENT SALARY.
I don't think there's a way to change that now without some sort of a violent overthrow of the establishment.
People not used to the system here (in North America) will often find it backwards, probably even stupid, dishonest, and exploitive. This feeling only gets stronger when they hear that the reason tips are expected is because the people they're tipping aren't getting paid very much, if at all.
Obviously there is some injustice in there somewhere, and obviously the restaurants are exploiting the situation for their own economic benefit. But they are also doing it out of necessity - they need to remain competitive in the industry. If not, the shareholders would get annoyed, the CEO would lose his job, etc.
The third point of view to consider here is people who have done the job themselves or to a lesser extent have a close friend or family member who has. I am in this position myself (my sister used to be a waitress at a family restaurant, have several close friends who used to do the same, bartend, etc.), so I haven't really experienced the hardships first-hand, but have heard people complain about them.. a lot.
So you have three different views there, and most people fall into two of them. I think it's important to remember that most people agree that the system, the way it's set up, is stupid... But whichever view you take, the other views aren't any more wrong than yours.
Are you kidding? If tips were eliminated, most servers would be making around minimum wage. With the tip system, I know more than a few people who average $20+ an hour in tips.
1. From what I understand only a small minority of people who get tipped make a really good living.
2. I know that Europe is different, but waiters in a lot of places there make well above minimum wage. Obviously some restaurants have found economic benefits to paying waiters a decent wage there.