Tip the pizza delivery driver!

[Wyrmshadow]

I have not posted in in OT for a very long time but I randomly found this thread.

From my experience this is what I have to say:
It stinks to be a pizza delivery driver.

Most chain places are not actually owned by the main company, but rather franchised out. So one franchise owns an entire town, or can be made up of many small owners that own individual stores. It varies from place to place.

Most poeple decide how much they will give the driver when they make the order. I lost track of the number of times I heard "WOW! that was fast. Here's exact change."

90% of Blacks do not tip. If you're black and you tip, guess what? You're one out of 10.

The bad neighborhoods tend to only order at night.

Even good neighborhoods are not a good probability of a tip.

The louder you complain about our check policy, the more likely your $70 check is bad.

I have been mugged once, stolen from once.. and averted 2 more muggings by being observant.

Driving 8-10 hours a day destroys your car. I average 80-100+ miles per day.

I have become so jaded that if you order 1 minute before close, I'm spitting in your hot wings, then adding sauce.

In the franchise that I work in, we were getting paid per delivery. $.85, $.95, up to $1.05 when gas got to be $3.00 a gallon. Because of miss management and loss of money in ventures at the top... the powers that be decided to charge the customers more, and pay their bottom employees less. The customer now get's charged $1.75 per delivery... and we drivers only see 20 cents per mile now. I now make $200 less a month now.

NO, my tip is not included in your total.

"I dont have any cash for a tip, I'll get you next time" That's what you said to me yesterday.

"I don't have any cash for a tip" That's what the TIP portion of your credit card reciet is for.

I've lost track of the number of times parents give their kids the money to pay me, and the little dick pockets the difference.

This is not Europe. This menial job does not pay a living wage. We rely on the generosity of the customers for a LARGE part of our wage. I used to make twice in tips and gas what I got hourly. Now it's about equal and thats not good.



Poeple who have worked in the service industry know how hard it is. That is why we tip OUR servers well.

Take care of the poeple that take care of you and they will take care of you even better. I'm a regular at a bar and they love me there because I leave 50% tips whether at the bar or the table.

 

[Colonel]

I just quit that hell hole you call Pizza hut. I'm SOOOOOO HAPPY!!!!

 

[squall78]

It's kind of disgusting what people have to say about tip jobs.

I'm a pizza delivery driver. Tipping is not mandatory, but remember we get paid less then minimum wage most of the time, and most of our money is made by tips. Here are my observations.

The delivery charge is NOT the tip. It covers the gasoline we use to get to your address.

If you can't afford to tip, you can't afford to have it delivered to you.

I'd say the average tip amount for a pizza delivery regardless of dollar amount would be about $3. I've gotten $5-$7 on and off.

"Poor" people tend to tip better on average. I think it's because they work tip jobs too.

Military are either real big tippers, or they don't tip at all.

Indians don't tip. I think it's a cultural thing.

As for spitting in your food and all that I've heard of stories. This is my second job so I don't do any of that junk but some guys deliver for a living, so keep that into consideration.

If the pizza took forever to get here, or the order is wrong, it could be the stores fault, cook's fault, or the driver. We have to take the crap that you tell us about not getting your order, even though we didn't make it. At this point I would just say hey you don't have to tip me, regardless of if it's my fault or not.

 

[Ziggy Stardust]

It's kind of disgusting what people have to say about tip jobs.

As you might find when you read the thead again carefully, you will find that few or none were talking about the tip jobs, but rather about the system.

The system which, as you noticed:

If the pizza took forever to get here, or the order is wrong, it could be the stores fault, cook's fault, or the driver. We have to take the crap that you tell us about not getting your order, even though we didn't make it. At this point I would just say hey you don't have to tip me, regardless of if it's my fault or not.

... has a few downsides.

I want you to be paid for your deliveries, regardless of when the pizza arives. The pizza being too late is hardly ever the fault of the driver. The only time when you should be penalised is when you're being rude at the door. But this should be like any other company, done by complaining to the boss. Even if you make a mistake and get lost, I feel you should get paid in full, since doing a job and making no mistakes is impossible.

 

[Grisu]

I have become so jaded that if you order 1 minute before close, I'm spitting in your hot wings, then adding sauce.

Take care of the poeple that take care of you and they will take care of you even better.

even better meaning that you spit twice?

sorry, but people like you shouldn't work in the service industry....

 

[Ziggy Stardust]

Heh, I missed that.

And this guy is complaining about customers .... you got to love the irony

 

[Wyrmshadow]

even better meaning that you spit twice?

sorry, but people like you shouldn't work in the service industry....

Poeple who order at the very last minute are not the best of costumers. They are usually pot-heads with the munchies or just asses to begin with. Unless of cource its a regular costumer that we know.

Then again just the other night someone ordered a delivery just as we were about to turn off the ovens. When the driver got there, druggie handed the driver 2 counterfiet $20.

When there is no buisiness after hours.. and we are just trying to clean up the store and close up shop. It makes everyone angry when we get that last minute delivery to the edge of our delivery area... in the bad neighboorhood. Not only does it gurantee no tip, possible danger... but at minimum it also means we have to stay quite a bit longer than we have to when we close up the store. When its 3am.. everyone is tired.

Yeah, point made.

 

[Ziggy Stardust]

Karma is a . .. .. .. .. . isn't she?

 

[neviden]

Your company advertises “we will deliver free of charge until 3 am” to get more money, and you are mad at customers that they ask for what your company has promised them, yet not paid you to do?

This is screwed up. Shouldn’t you be on a strike or form an union or something like that?

 

[Wyrmshadow]

Karma is a . .. .. .. .. . isn't she?

I didn't get this way until after I was mugged while doing this job. It took a while. Don't get so judgemental unless you too have worked a crappy and dangerous job where you have to work hard for every penny.

Also, don't assume you know me either. I was on my way to a nice government job until something bad happened to me my last year in college. No degree means working crap jobs until I can save enough to go back. So none of that "you work a lowly paying job because you're uneducated bull" would work with me.



Oh, and for the others. Saying "Keep the change" when its a nickle... is not a tip.

One time I actually got Bible Tracts as a tip. Thank you soo much, because Jeebus pays my rent.

Am I a jerk to customers? No. I get there fast. I say sir and ma'am and I smile and say goodnight even when they don't tip me. Just like any person that works in service is expected to do.

 

[Ziggy Stardust]

So, the customer in who's wings you spit mugged you? I don't think so. Don't take your hardships out on them. You spat on their food because they order 1 minuite before closingtime.

Secondly, I never judged you by your profession, but by the fact that you spit in other people's food, and then complain about those people.

Of course I do not think you deserved to be mugged, I do think a customer who orders 1 minute before closingtime should recieve the same adequate service as the guy who orders 3 hours before closingtime.

edit: How do you know I never worked a crappy, dangerous, lowpaying job?

 

[Wyrmshadow]

So, the customer in who's wings you spit mugged you? I don't think so. Don't take your hardships out on them. You spat on their food because they order 1 minuite before closingtime.

Secondly, I never judged you by your profession, but by the fact that you spit in other people's food, and then complain about those people.

Of course I do not think you deserved to be mugged, I do think a customer who orders 1 minute before closingtime should recieve the same adequate service as the guy who orders 3 hours before closingtime.

edit: How do you know I never worked a crappy, dangerous, lowpaying job?

Answered in reverse order.
Job: you're taking a very condescending tone, that's what I infered.

I don't stand around waiting for that last guy of the night to order just so I can empty my sinuses into his order. But if said customer has a history of jerking us around, along with never tipping... I may send a little spittle along with his wings.. then cover them in hot sauce. More symbolic than dangerous. I dont care. How many times have I indugled in such a practice? Probably 3 times.

As for the mugging. You assume too much with too little information. As it to when it happened, it was 2 hours before closing time. 3 guys broke into an emtpy apartment, ordered some pizzas. It was an ambush. They waited for me to get there. As soon as the door opened, there was a guy that came up behind me that tackled me, forcing me inside the apartment. 3 guys on top of me, I saw atleast 1 switchblade pointed an inch from my eye. They took the measly $20 I left the store with, my car keys and my phone. They were not happy with the meager haul. As soon as they were done with me they threw me in a side room. First chance I got I went for a window, and jumped out the 2nd floor of the apartment and ran to a regular customer to call for help. Police nabbed 2 of them 30 minutes later. Did I get ANY of my property back? No. Had a ruined their order? No. Did I do anything with the guy this week that turned out to have fake money? No. But I wish I had gone. I would have slashed the guy's tires.

You assume too much. And what happens when you assume? You make an A$$ out of U and ME.

But just keep in mind the next time you call a service person out to your place to feed your gluttony, just as he's nearly ready to go home after a long days work. And when you DON'T reward him for the trouble you caused him, He's going to remember. He'll remember that the next time your lazy fingers dial an order at the last minute, and he's just may take your order as a hostage. Maybe.


This is why I stay away from the OT section. This is a forum for a computer game... you know.. it's original purpose.

 

[Ziggy Stardust]

Look, all I am saying is you don't spit in customers food. Period. If you do and think it's justified because you don't like the time the food was ordered, I'm sorry but you don't belong in customer service and should find another job.

especially after this:

But just keep in mind the next time you call a service person out to your place to feed your gluttony, just as he's nearly ready to go home after a long days work. And when you DON'T reward him for the trouble you caused him, He's going to remember. He'll remember that the next time your lazy fingers dial an order at the last minute, and he's just may take your order as a hostage. Maybe.

I do not assume a single thing. I go with the information given. Food plus spit. The post before this I refferenced to food and spit 3 times, so it would be clear where my problem with your attitude towards customers is. That's the reason for my condescending tone.

What am I assuming? Tell me, with a quote, where I am assuming anything.

And you being mugged is terrible, but it's also not relevant. If you'd spit in the mugger's food, you'd have a point and I would totally understand.

edit: Ho, almost forgot, when studying I worked in a supermarket in the evening shoveling rotten food in a container, it wasn't dangerous, but it sure as hell wasn't glamourous and I think it qualifies for crappy. But I needed the money for the rent. Now who was assuming things?

 

[brennan]

I may send a little spittle along with his wings..

Looks like I was right all along then.

 

[warpus]

Well, I only rarely ordered from Domino's, the only place I know of that had such a policy (delivered in x time or it is free), so I'm not too familiar with how they come up with what time to use as the standard before it is free. Is it a time that is below par so they want to beat that time, or is it a time that is horrible (compared to normal delivery times)? What is the average delivery time for Swiss Chalet?

Let's just say that when I was @ University I used to order a LOT of swiss chalet, and I maybe got it free 1/100 times. It almost never happened - the food always arrived at around the 30 minute mark.

Lately? I've gotten it free 50% of the time or so (Yes, that often).. So I'm not sure what the problem is - but they haven't updated the 45 minute promise.

Sorry, I just get this image of some geezer that is standing there with a stopwatch because he is so desperately trying to get free food. If we told someone their pizza would be there in 30 minutes, we usually wouldn't get a call from them asking where there pizza was until it's been at least 45 minutes.

Heh. I don't call unless my food is at least a half an hour late - thinking that it may never come.

But hey, a promise is a promise. If you can't keep it - don't make it. If you must think that I'm out there with a stopwatch - go ahead. If there is a __ or free promise, I just always make a note of remembering the exact time when I put in the order - and when the last minute I should be expecting it at.

Seriously, this is like being surprised that people use coupons. If your business had a 50% off coupon, would you be surprised that people use it? Would you call me a "geezer with scissors desperately waiting to be cheap" ?

Thirty minutes seems like a pretty good time to expect. But after the accidents (I think a death came out of it, which led to the following), Domino's scrapped that promise. Too many drivers were racing to their destinations to keep up the promise.

The only places that I've lately seen such a promise from is Swiss Chalet - and they make it known that their drivers aren't punished if they're late. That seems to reduce the risk of accidents.

15% if the job the person is asked to perform is done. If they say the pizza will be there in an hour and it's there in an hour without any pieces missing, that's what the guy gets. If it's a restaurant and the waiter isn't just completely gone for the first thirty minutes, 15%.

+5% for good service. If the person is friendly, attentive, etc.
-5% for problems with the product. Late food, cold food, missing food. I usually never drop this though, as it'd have to be fairly bad.

+10% for excellent service. If the person gives me free stuff or is basically waiting on me hand and foot (which I never expect). This would be rare, though.

No tip for absolutely horrid service. Person spits at me or cusses me out, etc.

Your tipping scheme jumps from 0% to 10%. Surely there should be something in between, for appropriate levels of service?

This is not Europe. This menial job does not pay a living wage. We rely on the generosity of the customers for a LARGE part of our wage. I used to make twice in tips and gas what I got hourly. Now it's about equal and thats not good.

If you really hate your job so much, maybe you should look for a new one.

 

[downtown]

Seriously. Don't do stuff to people's food. When folks say you aren't cut out for the service industry...they're right. I would fire your ass.

The worst thing I ever did to a bad tipper (a guy I knew), was made a big frowny face with pepperonis.

 

[brennan]

The worst thing I ever did to a bad tipper (a guy I knew), was made a big frowny face with pepperonis.

Now that I can appreciate

 

[LucyDuke]

Am I a jerk to customers?

Yes. If spit is even a consideration, your sirs and ma'ams don't matter. You are a jerk.

Looks like I was right all along then.

About as right as you'd be saying homosexuals are pedophiles.

 

[brennan]

About as right as you'd be saying (some) homosexuals are pedophiles.

fixed...

 

[LucyDuke]

fixed...

Okay. But please respect the vast majority that aren't pedophiles and don't judge the whole lot. Of course there are a jackasses in the world. That spitting guy was not elected representative.