How to get a job (or not)

It was written in the job criteria to 'be smart and presentable on the reception desk' - method of assessment Interview, and actually the 3 pack of shirts I bought for £15 were the only ones there that fit my neck (18" even though the measure tape says 17" with 2 fingers under it, I was being choked by a 17" neck shirt that I bought first and had to replace).

I would imagine that anyone that didn't turn up smartly dressed would not be given the job.

Also the questions measured the full scope of customer service skills which I answered with ease as I had just completed a customer service qualification the week before. So I was appropriately dressed and knew what was needed for the job, I just messed up on the 'Where do you see yourself in 5 years' question by not mentioning working at the same college when I said I wanted to be in administration by then.

I'm hoping they didn't think that I would be leaving as soon as an admin job came up elsewhere.
 
Did you have good questions to ask them?
 
Nope, my questions were crap.
 
Well I guess I should assume I didnt get the job then, as I havnt heard back yet.

I did get a call from M&S asking me what overtime hours I can do, so starting next week I should have my 16 hours covered with retail work.

But its £6.59 an hour training wage for on my feet stacking shelves all day vs £8.50 - £8.90 for the mostly sat down college receptionist job :(
 
If you haven't heard yeah or nay from the receptionist job then you should call the hiring manager with whom you interviewed and put a bug in his ear. They said you should hear by Thursday, meaning today? Then I would call them back Monday morning to express your continued interest in the position. You can tell them you are receiving other offers, but that you would rather work for them.


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I'm a receptionist right now, two days a week. I play simcity2000, post on cfc, do some coding practice, watch starcraft videos, play escape velocity, and a buttton of minesweeper (record: expert, 190 seconds). I don't like it but it's worth it for sure.
 
Nope, my questions were crap.
Good questions can make a difference. Here are some to choose from for your next interview. Change them around as needed to make them appropriate. You only need 3-5 in your pocket and try to get to ask at least two.

Spoiler :
1. What's the biggest change your group has gone through in the last year? Does your group feel like the recession is over and things are getting better, or are things still pretty bleak?
2. If I get the job, how do I earn a "gold star" on my performance review? What are the key accomplishments you'd like to see in this role over the next year?
3. What's your (or my future boss') leadership style?
4. About which competitor are you most worried?
5. How does sales/operations/technology/marketing/finance work around here? (I.e., groups other than the one you're looking to work in.)
6. What types of people are successful here? What types of people are not?
7. What's one thing that's key to this company's success that somebody from outside the company wouldn't know about?
8. How did you get your start in this industry? Why do you stay?
9. What are your group's best and worst working relationships with other groups in the company?
10. What keeps you up at night? What's your biggest worry these days?
11. What's the time line for making a decision on this position? When should I get back in touch with you?
12. These are tough economic times, and every position is precious when it comes to the budget. Why did you decide to hire somebody for this position instead of the many other roles / jobs you could have hired for? What about this position made your prioritize it over others?
13. What is your reward system? Is it a star system / team-oriented / equity-based/bonus-based/ "attaboy!"-based? Why is that your reward system? What do you guys hope to get out of it, and what actually happens when you put it into practice? What are the positives and the negatives of your reward system? If you could change any one thing, what would it be?
14. What information is shared with the employees (revenues, costs, operating metrics)? Is this an open-book shop, or do you play it closer to the vest? How is information shared? How do I get access to the information I need to be successful in this job?
15. If we have a very successful 2012, what would that look like? What will have happened over the next 12 months? How does this position help achieve that?
16. How does the company / my future boss do performance reviews? How do I make the most of the performance review process to ensure that I'm doing the best I can for the company?
17. What is the rhythm to the work around here? Is there a time of year that it's all hands on deck and we're pulling all-nighters, or is it pretty consistent throughout the year? How about during the week / month? Is it pretty evenly spread throughout the week/month, or are there crunch days?
18. What type of industry/functional/skills-based experience and background are you looking for in the person who will fill this position? What would the "perfect" candidate look like? How do you assess my experience in comparison? What gaps do you see?
19. In my career, I've primarily enjoyed working with big/small/growing/independent/private/public/ family-run companies. If that's the case, how successful will I be at your firm?
20. Who are the heroes at your company? What characteristics do the people who are most celebrated have in common with each other? Conversely, what are the characteristics that are common to the promising people you hired, but who then flamed out and failed or left? As I'm considering whether or not I'd be successful here, how should I think about the experiences of the heroes and of the flame-outs?
21. What can I do to help you (my future boss) get a gold star on your review next year?
 
Well the questions didnt make any difference, I just got the following feedback:

Thank you for attending your interview with the College for the role of Receptionist.

We had a very difficult decision to make after the completion of the interviews on Monday.

Unfortunately you were unsuccessful this time and this was due to the sheer strength on the competition. You came across as very approachable and well presented at your interview. We also felt that you had some good customer service experience which showed in your answers, however lacked reception experience which unfortunately the successful candidate had.

I would like to thank you once again for the time and wish you luck in securing suitable employment in the future

Kind regards

Job essential criteria was 'Reception or Hospitality experience', I got through on the hospitality part mainly, but I lacked sufficient reception experience. As I mentioned from the start, I was already pretty sure my lack of work experience was going to go against me.
 
there's a bigger problem when a reception job requires experience. on to the next one
 
That's been my biggest complaint about job searching so far - If all the reception and admin jobs require previous work experience, how do people get such jobs in the first place?

Well, its onto voluntary reception / admin work on top of my shelve stacking job next.
 
That's been my biggest complaint about job searching so far - If all the reception and admin jobs require previous work experience, how do people get such jobs in the first place?

Well, its onto voluntary reception / admin work on top of my shelve stacking job next.

Finding an even more entry job and being the eager-intern who is willing to take on more responsibility for not-more pay might be the necessary evil you have to accept.

I'm willing to hazard that the highest level position we can take and be successful is the one we're willing to take on more work from without compensation.

edit: rereading I suspect I'm giving advice to myself and phrasing it toward you :scan:
 
That's been my biggest complaint about job searching so far - If all the reception and admin jobs require previous work experience, how do people get such jobs in the first place?



Well, its onto voluntary reception / admin work on top of my shelve stacking job next.


You have to sell the skills you have. Customer service work is closely related to reception work so you need to sell those skills as of you had reception experience.

If you are going to keep looking for reception work, ask the people ya the job placement site, and maybe the hiring manager that just turned you down, what the core competences and skills hiring managers are looking for in that line. Then consider how you can provide examples of your proficiency on those skills using examples from your past employment. This will help to portray you as as a receptionist rather than leave you stuck.

For example one of those key skills is likely to be able to juggle multiple tasks and appropriately prioritize them. Develop a narrative if how you did that in the past at a pervious job so when you are asked you can rapidly and confidently respond.


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^^ I had all the customer service plus I recently finished a customer service qualification. I simply lacked actual work experience in the same field.

______

Only such entry jobs in the UK are shelve stacking, checkouts or flipping burgers.

I cant find any office or reception work that doesn't require previous experience.

So not even being an intern, I have to go lower and do voluntary unpaid admin/ reception work.
 
I too would hire experience over no experience in the job to be performed, but that is only part of the hiring equation. "Fit" is the other. It is subjective and is all about how the hiring team thinks you will fit into the existing culture and if they like you. People rarely hire those they don't like. The interview is where you get to create the image that you will fit right in with those who are already there. You can teach people the skills to do a job, but it is much harder to work around a n awkward personality.

This is where asking good questions comes in. "Tell me what it is like to work here." "What are the most important things I need to know or do to succeed working here?" "What is your management style and how will I be evaluated?"

By asking these types of questions several things can happen: you appear smarter than the average person, you show an interest in understanding their work environment, and you get to respond positively to their work culture setting. You can say "What a great place to work!"

I can teach you to be a receptionist in a week, but if the fit is wrong, everyone will be unhappy.

There are jobs where things can be reversed and the skill set is most important and the personality less important. But those jobs tend to be in situations where the skill sets involve long and difficult training/practice over several years.
 
Well now I spotted a student learning supervisor job at a music college. I barely meet the essential criteria, seeing how my music technology skills are rusty, but with a bit of training I could get them polished up, and I pass the education requirements.

Even if I barely meet the criteria, I can still get another guaranteed interview because 'positive about disabled people' logo :)
 
Any general advice on salary negotiations?

I'm going to start negotiating today and I'd like any general advice I can get as I've never done this before.
 
Is this for a new job or negotiating a raise for a current one? The tips below are mainly geared towards negotiating for a new job, but are also readily applicable to negotiating with a current employer.

First off, try to determine the salary range for your occupation in your area. I there are websites out there to help with this. I think Glassdoor might be one of them, but a quick search on Bing should find you several. Adjust for your level of experience.

If you are negotiating at your current job or know people working at the company you are starting at, ask TRUSTED coworkers what they make. Obviously, that can be an iffy situation as there are mores against that sort of thing, and it may not be possible to gather this information. Still, if you have some idea as to what others make you will be better informed.

Determine what your goal salary is. What is the amount of money you can make that will make you happy with this negotiation? Also, determine what the minimum amount of money is that will allow you to take the job. Try to figure out, to the best of your ability, what the salary range your employer will offer, and what its goal salary will be for you. Determine what your opening offer will be. It should be higher than your goal salary to give you room to negotiate, but still justifiable. If you have a job that averages $50k /yr in your area, do not start at $100k even if you know you are the crème de la crème and will be offered significantly more than the average.

At this time, you may also want to consider alternatives to salary. Would you accept stock options, profit sharing, extra time off, student loan repayment, signing bonuses or the like in lieu of some portion of salary?

Prepare ahead of time several justifications for your salary. Ideally, these justifications will involve material evidence of your skill in the job. Broad categorizations and statements of your capacities are less useful than using concrete examples. So instead of saying "I am a fast coder," say "I average 500 lines of code in a month with no errors, which is superior to most coders." Prepare at least three of these justifications, ideally five or more. If you are negotiating a raise in your current job then tie your justifications to past projects you have worked on.

Ideally, you will also want to anticipate the arguments of management and have ready counter-arguments. They may say "Well, we want you, but we are also in an economic downturn." To which you can respond, "I understand that, but you also just took on the XYZ Corp as a client with a million dollar contract. You'll need my expertise to work with that client."

Be confident. Take a few minute's before your negotiation to breath deep and gather yourself. Make sure your throat is clear (and you may want to bring a bottle of water or cup of tea in). Negotiations are nerve wracking so do your best to set your anxieties aside. Do not say "I am open to negotiation," or similar. Of course you are, it is a negotiation after all. Saying "I'd like $65k /yr, because I can code 500 lines a month..." or "I am thinking about $65k, because.." demonstrates that you are willing to move without weakening your position while at the same time tying your offer in with your justification.

Go in with a pen and paper to take notes and do quick calculations to determine how much each side is moving.

Make you initial offer higher than your goal salary. Justify it. Absolutely, positively, DO NOT tell the negotiating manager on the other side what your minimum is. During your initial offer, provide one of your justifications that you have prepared for your salary. You will probably want to make this one your second best justification.

Anticipate that management will counter-offer at a lower rate. When they do so, lower your offer and provide your strongest justification for your salary. If management has a made its own justification during that phase, you will also want to counter that justification at the same time as making your own.

Repeat until you reach an argument, moving down your list of strong justifications as you make offers.

You can expect most negotiations of this type to go about three rounds of offer and counter-offer so anticipate hitting your goal salary on offer three. That's a very broad rule, though, so you also want to be attentive to how much management is moving at each phase as it may take fewer or more passes to reach an agreement.

If you cannot reach a suitable salary then offer some of the lateral goals in terms of stock options and the like previously mentioned as a means of closing the gap.

Be prepared to walk away if they cannot meet your minimum salary (assuming you are in a position where you can walk away from a job offer), but anticipate that management's initial offer may start below your minimum. Don't let that discourage you. If management seems firm below your minimum, you can say "I can't take it for that much." Remember that if you have reached this point of the hiring process then you know that they want you.

Once you reach an agreement, review the whole agreement with them based on your notes. You do not want any confusion. Ideally, see if they can provide you with an immediate written offer.

So, briefly, that's:
Research
Determine your goal, minimum, and initial offer
Try to figure out management's
Develop justifications
Anticipate management justifications and your counters
Be confident
Start higher than your goal while providing justifications
Negotiate by addressing management justifications and providing further support for your own
Anticipate that the offer will move over the course of the negotiation
Settle
Review

Best of luck.
 
Check your local/state/provincial government and/or professional organization for salary surveys for you profession.

I never negotiate based on only salary, you can nearly always get the company to make the first offer, with details about non-salary compensation. Then you can negotiate based on total compensation, hashing out salary/benefit details afterwards.

Concrete examples are good, but don't make stuff up like "500 lines of code" if you're not absolutely positive that it's actually a good thing. (LoC has no useful correlation to productivity - over the past two years at my job, I've arguably been the most productive dev, and have averaged negative 400 lines of code per day.)

Exposing your minimum is only a problem if you have a weak position. Essentially, the minimum compensation you'll take should be equivalent to your BATNA from Getting to Yes. Worth reading as a primer, you can read it in an afternoon if you're quick.

Be prepared to walk if you don't get what you want.

Read Salary Negotiation: Make More Money, Be More Valued (It's for engineers.)


Don't be surprised by anything. I've had offers where I was lowballed, and then the company refused to budge in the slightest. Have also had very generous offers where I asked for more, and they agreed without any counter-offer.
 
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