I think that's where they messed up - they tried to build up the game around this multiplayer concept....
Their vision was very flawed and for sure heavily influenced by the whole "always online DRM" thing.
EA/Maxis completely failed. Someone wrote that this is going to be talked about for years in Business School classes as a case study. So many chances to avoid big mistakes!
They tried to release a MP update and implementation of one of the most successful simulation titles of all time.
1. They failed to deliver a playable product on launch day
2. They failed to launch a MP experience
3. The game they *did* launch has several core simulation flaws
4. The game they *did* launch is a bare shadow of the title's heritage
5. The pre-launch press was full of lies
6. The post-launch PR DC (protect resources damage control) is full of lies
7. For a game that's supposed to make use of "MMO", the producers sure don't seem to understand how dangerous it is to treat their client base as ignorant, disconnected, non-persistent
sims people.
I'm sure there are other basic errors, but these seem to me to be the most salient.
You want to release a MMO? Or, at the very least, a casual Multiplayer game? Then you MUST be confident in your servers.
You want to release a simulation game? Then you MUST have a release that's been thoroughly beta'd - because the internet and gaming community are full of people who have nothing better to do than watch you eat your words.
You want to protect your share price? Then you MUST institute a no-refund poli --- My bad, they got this one right.
You want to ensure a steady stream of future income? Then you MUST release a product that is so incomplete that players are forced to pay more money in the future fo --- oh, they got this one right as well.
In earlier posts I've said I was on the fence. At this point I'm thoroughly against purchasing this game. It lacks core functions. But then again, I won't buy Civ5 until it implements PBEM, so take my opinion for what it is.