Creepy. But what did you expect from the wonderful new world you subscribed into? Sacrifice privacy for convenience, can you be surprised later on that you lost it?
This is the first time it's happened to me. Purolator delivered other things to me in the past, on time, but this time it was late and I kept getting a bunch of emailed excuses. Since part of my order has to do with Canada Day, of course I'm upset that it was late.
So I contacted Amazon and complained. They didn't need to use a courier. Unless it's Christmas or a strike is coming, Canada Post itself is more reliable.
Now Purolator is stalking me, rather than emailing me properly to resolve this. This will, of course, result in further complaints. As mentioned, I've requested that CFC admins allow the account to remain until I've dealt with this matter.
This is certainly not the first time I've seen a 'representative' from a company try to deal with complaints on random forums. This tactic is done by other companies besides Purolator.
But, clear this up for me, since I'm not familiar with Canadian shipping. Canada Post is a 'professional' mailing company and Purolator isn't? But Purolator is 91% owned by Canada Post.....I guess that 9% really screws everything up, eh?
First time it's happened to me, and I find it highly inappropriate and stalkerish.
Canada Post drivers have access to my mailbox and the parcel locker here without any requirement that I let them into the building. Purolator doesn't, and this delay has meant extra days of having to make sure I'm available to let them into the building and late in the day getting an email citing "external factors" that could mean anything from "we got lost" to "we have too much stuff to deliver, so screw your guaranteed delivery date" to "it's a nice day so we went to the beach."
As I said in my complaint, I'd have understood inclement weather. But the weather has been very clement this week.
that was weird... if they're lurking about maybe they can tell me how to get a hold of Amazon customer service
If you go to the bottom of the page you should find a 'Contact Us' link. Go there and at some point you'll find a link that will allow you to give feedback either via phone or by online chat. I used the chat option and was able to talk to a customer service agent. If you tick a box, Amazon will send a transcript of your chat session to the email address they have for you.
