UPS Eases Code On Appearance
BY PAUL ZIOBRO
United Parcel Service Inc. is loosening its guidelines on employee appearance, including lifting a longstanding ban on facial hair and allowing natural Black hairstyles like Afros and braids.
The delivery giant said the changes, which also include eliminating gender-specific rules, are part of an effort to “celebrate diversity rather than corporate restrictions,” according to an announcement on an internal website and documents reviewed by The Wall Street Journal.
UPS, with more than 500,000 workers globally, has a long list of personal-appearance guidelines that govern everything from hairstyles (no longer than collar length for men) to length of shorts (minimally the middle of the thigh and preferably 3 inches above the knee.) Piercings must be “businesslike” and tattoos covered up. The rules primarily have applied to employees who do their work out in public, like delivery drivers, and excluded those who sort packages and load trucks.
The policy shift comes shortly after UPS hired its first female chief, Carol Tomé, and as U.S. companies are increasingly examining how they approach racial issues and other sensitive social matters. UPS is implementing diversity and inclusion training “to ensure our actions match our values,” Ms. Tomé said on a recent earnings call.
UPS said it updated its policies after Ms. Tomé listened to feedback from employees who said the changes would make them more likely to recommend UPS as an employer.
“These changes reflect our values and desire to have all UPS employees feel comfortable, genuine and authentic while providing service to our customers and interacting with the general public,” the company said in a statement.
UPS’s focus on appearances dates back to its founder James Casey, who was known for his neatly pressed suits and ex-the pected all employees to meet appearance standards. The militarylike rules—sideburns not below the hole of the ear, mustaches not beyond the crease of the lip—were observed strictly for most of UPS’s history.
The delivery giant’s code changes include lifting bans on facial hair and natural Black hairstyles. VICTOR J. BLUE/BLOOMBERG NEWS