Small rant: I was testing a bunch of ballpoint pens to see if they were working and one of them kind of exploded all over my hands. (It's happened before, so at least I was able to get the blue off my skin.)
Yikes, what brand of pens are those?
Well, I finally found out just what the parcel contains. It's two hardcover Gillian Bradshaw books, bought from an Amazon Marketplace seller I've used several times before.
Canada Post referred me back to the local post office, and after a round of us yelling at each other over the phone, she told me to find the tracking numbers on my order forms/receipts and she'd tell me if any of them matched. But she had a lineup of customers there so I'd have to call back later.
So I found them and called back later - nearly 2 hours had gone by and both of us had calmed down somewhat. She finally dropped the "I can't tell you anything because privacy of the sender blah-blah-blah" (honestly, sometimes I think the privacy rules that were put in are designed to make life as inconvenient as possible for the person who is the recipient of goods/services) and got the thing out of the back room and described it to me: A heavy parcel that felt like 2 books, and when I asked if they were heavy enough to be hardcover, she said yes. Then she told me the seller's name (printed on the wrapper) - and BINGO. I know who sent it, I know how much they cost, and I know that there is no way in hell that I still owe money on them.
So what we agreed to is if I can contact them and get them to take the C.O.D. charge off the books, the person at the local post office can send them back to the sorting plant and have them delivered properly, as they should have been. But carriers don't collect money anymore, so this is why I got the card telling me to go to the post office.
It's amazing how many times I had to explain that talking to Amazon itself about this would be useless. They have nothing to do with the Marketplace sellers, who just pay a fee to use Amazon's website, and that the outfit I'd bought these books from were one of many secondhand book sellers who sold on the Marketplace.
The only time when Amazon would care is if a seller turned out to be dishonest. The sellers really want those 5-star reviews of their service, because if they dip below a certain percentage, they can be kicked off.
So I emailed the seller and asked why they imposed a COD charge, explained that this has resulted in the post office refusing to deliver to my home, I can't get to the post office, and in any case, there should never have been this extra charge in the first place. I told them that there are 12 days remaining of the 14 days the post office will hold these books, and if the COD charges aren't withdrawn, the books will be shipped back to them (as I refuse to pay this), and I will be demanding a full refund.
I haven't mentioned the 1-star rating they'll get if this happens, but I'm saving that for if they are less than cooperative when I hear back - hopefully by Monday. Since the Marketplace sellers depend on 5-star ratings to be allowed to sell there, the sellers usually do everything they can to avoid pissing off the customers.
I have no idea why this happened. It could be a mistake, or maybe someone miscalculated the postage and decided to try to get some back. Either way, I don't care. All I want are the books I paid for, for the amount listed in my cart when I checked out.