Our phone and internet stopped working around 3pm on Friday.
Resetting the router did nothing. Neither did unplugging it and plugging it back in again after waiting a few minutes.
I tried seeing what I could do to trouble shoot it using my cell phone's mobile data, but it was really slow and I kept having to reload pages before it could do much. Eventually I go to a page which said that there is a service issue in our area that they know about and are working on, plus another issue which will likely require a technician to visit out house. I tried setting up the technician appointment for the soonest time available, which was Monday morning, but the page just froze on me.
I tried again later and found that it said the service area issue ought to be solved by 7:40pm, so I decided to hold off until after that.
When I checked again at 8pm, the only change was that they no longer gave us an ETA for that fix.
Around midnight the phone service started to work again, but the internet would not. Our wifi network did now show up anywhere.
I went back on my phone and this time managed to get through the process of setting up a technician visit, but by then Tuesday was the soonest they could come.
I tried an ATT app on my phone which was not working earlier. It let me log in this time. It showed the appointment scheduled for Tuesday, and when I scrolled over to the next section it claimed everything with our internet was working properly. I still could not find our network, but it claimed we had a connection. I ran a speed test and found it was almost twice as fast than ever before, but there were no devices on the network except for the Roku that is plugged into the gateway directly instead of using wifi.
Eventually in that app I found a reference to out wifi network using an strange new name, which I had recently seen appear in the list of available networks. More importantly the app also showed the password for that network, a completely random series of letters, numbers, and symbols that I never would have been able to guess or remember. It didn't work when I tried to change the network name from my phone, but I was able to change its password to what we had been using and then use that to log in to that wifi network on my computer. From my laptop I managed to change the name back to what it was before, and then found that all of out devices connected automatically.
I also saw that our internet plan had been automatically upgraded from 300 mbps with a 1 TB data cap per month (although that cap had been waived for about a year) to 500mbps with unlimited data, and at a cost of about $5 less per month.
I just cancelled the appointment for Tuesday, as everything seems to be fine now.
I guess this is a rave in the long run, but it was a stressful waste of time to spend about 10 hours trying to troubleshoot.