Oh dear, I'm really so sorry for all your power troubles
@HoloDoc! $1200 sounds just crazy to me for your power bill, I really hope you're able to figure out what's going on and you can get your issue resolved.
Earlier this year I had a power bill from my provider for $350 and I thought that was really quite a lot for me! My charge wasn't just for usage but some sort of one-time infrastructure fee or something that was put on my bill. This month my charge I have to pay is only $125 (also my natural gas), and that's even with plugging in my car every day for a month! And I live in a five bedroom house with three floors (my basement's finished), but I've been sort of lucky because it's been just that right temperature outside where I rarely need either air conditioning or heat, you know? During summer my bills average between like $200-$250 every month.
I just feel something really must be wrong with such a crazy increase! My thought at least would be if you've been a customer for a long time and you have a history, you should at least be able to get them to do some kind of thorough investigation, right? Well I do really hope everything's okay for you and you don't have too much trouble or negative fallout for whatever you have to do.